Summary
Overview
Work History
Education
Skills
Timeline
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Sameeth Kumar Goud Talla

Atlanta

Summary

IT Professional with 3+ years of experience in end-user desktop support and cloud-enabled enterprise environments. Strong background in diagnosing, troubleshooting, and maintaining hardware/software systems across Windows, macOS, and mobile platforms. Skilled in system imaging, OS deployment, and network troubleshooting with a proven ability to deliver seamless technical support in fast-paced settings. Experienced in SCCM administration, ITIL-based service delivery, and vendor management to ensure optimized operations, compliance, and minimal downtime.

Overview

6
6
years of professional experience

Work History

Desktop Support Specialist

Equifax
Atlanta
02.2024 - Current
  • Serve as the first point of contact for end-user technical issues, providing on-site and remote support to ensure uninterrupted business operations.
  • Install, configure, and upgrade operating systems (Windows 10/11, macOS, iOS, Android) and enterprise applications including Office 365, Outlook, and VPN clients.
  • Manage SCCM environment: plan and execute upgrades, deploy security patches, and package/distribute applications (MSI/MSIX) across multiple environments.
  • Lead desktop refresh projects, data migrations, and health checks to keep user systems secure, compliant, and up-to-date.
  • Deliver break-fix support for laptops, desktops, mobile devices, and peripherals (printers, scanners, MFDs).
  • Provide support for mobile device management solutions (Intune, JAMF, AirWatch) ensuring compliance with security standards.
  • Troubleshoot and resolve network issues related to TCP/IP, DNS, DHCP, Wi-Fi, VPN, and VDI, improving uptime and connectivity.
  • Collaborate with vendors to manage procurement, warranty, and maintenance contracts, optimizing costs and service delivery.
  • Develop and maintain technical documentation, user guides, and knowledge base articles to streamline recurring issue resolution.
  • Mentor junior team members, providing guidance in IT troubleshooting, customer service, and compliance procedures.
  • Participate in IT audits, compliance checks, and evaluation of new technologies to enhance IT services and telecommunications systems.
  • Key Achievements:
  • Reduced average ticket resolution time by 20% by optimizing troubleshooting workflows and documentation.
  • Played a key role in upgrading the SCCM infrastructure with zero downtime, ensuring seamless user operations.
  • Developed automation scripts for routine tasks, increasing support efficiency and freeing time for complex issues.

Software Desk Support Engineer

Promantra Synergy Pvt. Ltd.
Hyderabad
07.2019 - 03.2022
  • Provided day-to-day desktop and helpdesk support for internal and external clients across multiple locations.
  • Responded to service requests via phone, email, and remote tools, consistently meeting SLA targets for issue resolution.
  • Supported Windows and Linux environments, troubleshooting hardware and OS issues to minimize downtime.
  • Deployed and maintained MDM solutions (Intune/Apple TV/iPads), configured policies, and ensured compliance with organizational standards.
  • Delivered OS deployments and application rollouts through SCCM and MDT, streamlining software distribution and system refreshes.
  • Assisted in system upgrades, hardware replacements, and lab infrastructure maintenance to ensure stable IT operations.
  • Conducted IT asset management and equipment inventory audits, maintaining accuracy in asset tracking systems.
  • Supported desktop applications including MS Office, antivirus tools, and disk imaging software (Ghost).
  • Tracked and documented issues, escalations, and resolutions in ticketing systems for knowledge-sharing and compliance.
  • Implemented system security controls and supported antivirus and endpoint protection tools to safeguard user devices.
  • Participated in knowledge base creation and continuous process improvement initiatives to reduce repeat issues.
  • Key Achievements:
  • Improved first-call resolution rate by 15%, enhancing user satisfaction scores.
  • Standardized system setup procedures, cutting down system provisioning time during onboarding.
  • Played a key role in transitioning legacy systems to modern platforms while ensuring minimal disruption.

Education

MS - Information Technology

Clark University

B.Tech -

Mallareddy Institute of Technology(MRIT)

Skills

  • Active Directory
  • WSUS
  • SCCM
  • PC architecture
  • TCP/IP
  • DNS
  • DHCP
  • LAN/WAN troubleshooting
  • Microsoft Office Suite
  • Endpoint Security
  • Norton
  • McAfee
  • Defender
  • Ghost
  • RDP
  • Event Viewer
  • MDT
  • Windows 7
  • Windows 8
  • Windows 10
  • Windows 11
  • Windows Server 2012
  • Windows Server 2016
  • Windows Server 2019
  • MacOS
  • IOS
  • Android
  • Exchange Server
  • Server operations
  • User profile management

Timeline

Desktop Support Specialist

Equifax
02.2024 - Current

Software Desk Support Engineer

Promantra Synergy Pvt. Ltd.
07.2019 - 03.2022

MS - Information Technology

Clark University

B.Tech -

Mallareddy Institute of Technology(MRIT)

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