Tristan May
Chelsea,MI
Summary
Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
2
2
years of professional experience
Work History
Desktop Support Specialist
University of Michigan
Ann Arbor, MI
03.2024 - Current
- Tracked hardware assets, ordering equipment to maintain accessible inventory.
- Troubleshot hardware and software issues and identified solutions to resolve problems quickly.
- Coordinated with vendors on service requests such as repairs or replacements of defective equipment.
- Assisted with the setup of new computer systems as needed for end users.
- Worked with cross-functional teams to achieve goals.
Computer Consultant
University of Michigan
Ann Arbor, MI
11.2023 - 02.2024
- Assisted customers with installation of new applications and upgrades to existing applications.
- Managed inventory of IT assets such as laptops, desktops, printers.
Cybersecurity Engineering Intern
Consumers Energy
Jackson, MI
05.2023 - 12.2023
- Developed an approach to create network maps with Nmap for better support of red team activities.
- Supported the implementation of an external attack surface manager for the use of vulnerability scanning.
- Worked with Microsoft Sentinel to export logs and assist in the creation of firewall policies.
IT Help Desk Senior Tech
Eastern Michigan University
Ypsilanti, MI
08.2022 - 11.2023
- Provided troubleshooting assistance for users experiencing account, hardware, or connectivity problems.
- Configured and prepared new computers with requisite drivers and specifications.
- Utilized remote support platforms like Bomgar to resolve user computer issues.
Education
Bachelor of Science - Information Assurance And Cyber Defense
Eastern Michigan University
Ypsilanti, MI12-2023
Bachelor of Arts - History
Eastern Michigan University
Ypsilanti, MI12-2023
Skills
- Asset management
- Application support
- Endpoint security
- Firewall configuration
- Log analysis
- Penetration testing
- Active directory
- Research
- Excellent communication
Timeline
Desktop Support Specialist
University of Michigan
03.2024 - Current
Computer Consultant
University of Michigan
11.2023 - 02.2024
Cybersecurity Engineering Intern
Consumers Energy
05.2023 - 12.2023
IT Help Desk Senior Tech
Eastern Michigan University
08.2022 - 11.2023
Bachelor of Science - Information Assurance And Cyber Defense
Eastern Michigan University
Bachelor of Arts - History
Eastern Michigan University
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