Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Affiliations
References
Timeline
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Benjamin Hager

Hudson,WI

Summary

I'm an IT professional with 7 years of experience in the field. I have picked up a great deal of administrative skills and tools in those years that have helped me establish a unique ability to excel in every role I have filled. I'm incredibly resourceful and love to build relationships with the people I work with.

Overview

7
7
years of professional experience

Work History

Desktop Support Specialist

Girl Scouts River Valleys
Saint Paul, MN
02.2019 - Current
  • 2 Years as our most senior technical team member
  • Extensive experience with face-to-face, remote support and training in large and small group settings.
  • Managed and tracked all IT assets
  • Microsoft Teams Phone Systems and managing compatible desk phones, call policies, call queues, and auto attendants
  • Managed deployment of mobile network infrastructure for warehouse distribution points
  • SharePoint administration
  • Power Automate integration with various Microsoft and 3rd party tools
  • Azure Entra ID and MDM experience
  • Network management, including switches, access points, DHCP, and DNS.
  • Managed external DNS records for services such as DKIM, DMARC and website hosting
  • Managed server hosted applications and services as well as monitoring server health and applying system updates/patches
  • Consulting organization leadership on equipment and software acquisition needs and managing those resources once acquired
  • Managed security monitoring services and internal security training and policies
  • Managed project and task coordination for our technical team as well as providing training sessions and documentation for all staff on new tools and resources.
  • 2 years of experience training and supervising additional team member's work
  • Provided guidance, supervision, and remediation for 3rd party security consultant work

IT Support Technician

Itechra
Roseville, MN
03.2021 - 12.2021
  • Provided remote and onsite assistance for clients with day-to-day IT needs
  • Assisted with installation of user and network assets including servers in data centers
  • Performed employee on boarding and off boarding for Clients
  • Asset tracking and management
  • Assisted with server maintenance upkeep, upgrades and repairs as well as end user hardware
  • Performed regular preventative maintenance for all metro clients on server and endpoint levels involving hardware and security checks using various software's and tools such as ProofPoint, ESET, iDRAC, esxi, iLo, etc.
  • Rotating on call coverage for after-hours support and the performing of after-hours server maintenance and project work as needed
  • Worked on large projects involving many team members and clients on multi-phased hardware and software improvements and deployments

Windows 10 imaging/Desktop support technician

Allina Health/Teksystems
Minneapolis, MN
08.2018 - 02.2019
  • Windows 10 migration tech, and general desktop support responsibilities
  • Team lead for all Windows 10 tickets hardware software and networking incidents that may arise post upgrade to Windows 10
  • Served as a lead for a 3 person team managing all post refresh system issues through and ticketing system
  • Worked with in house Remote Access Tool
  • Office 365 products
  • Software, hardware, and network support
  • Supporting Epic Healthcare Software
  • Worked in corporate headquarters in Minneapolis providing both in person and remote support
  • Supported corporate staff as well as healthcare professionals in high stress situations

IT Helpdesk

Minnesota State College Southeast Technical
Winona, MN
10.2017 - 06.2018
  • IT support for faculty and students, system maintenance, and monitoring.
  • Some network administration
  • Asset tracking and management for students and faculty
  • Installation and repair of networking equipment and servers
  • Monitoring security alerts and flags
  • Served as front desk and office administrator for IT department
  • Weekend event support
  • Onboarding students and faculty
  • Supported multiple satellite locations and offices

Education

Some College (No Degree) - Network Administration

Minnesota State College-Southeast Technical
Winona, MN

Skills

  • Help Desk
  • Desktop Support
  • Remote Support
  • End-User Training
  • Asset Management
  • Patch management
  • Vendor Collaboration
  • Support Documentation Generation
  • Active Directory
  • Audio Visual
  • Windows 7
  • Windows 10
  • VoIP
  • Network Administration
  • Microsoft Windows Server
  • DNS Management
  • DHCP Management
  • LAN
  • TCP/IP
  • Mobile Device Management
  • Microsoft Endpoint Manager
  • On Premise, Hybrid, and Cloud experience
  • PowerShell
  • System Administration
  • PowerAutomate
  • Business Process Automation

Awards

Eagle Scout Award, 10/01/12, I planned, and helped carry out a children's half mile fun run and instruct kids on physical and nutritional needs and helped lay out plans for it to become an annual activity in our town. The event was still going strong last year with more than 100 participants signed up for the event.

Accomplishments

  • Eagle Scout Award Recipient

Affiliations

  • Member of the toastmasters MNIT mentorship and development group

References

Girlscouts River Valleys

Steven Williams

SWilliams@cvt.org

651-998-9646

Senior Network Administrator

Itechra Managed IT Services

Ben Adank

Ben.Adank@itechra.com

Owner/CEO

Allina Health/TekSystems

Justin Tkachuck

Justin.tkachuck@allina.com

612-262-0235

IT Manager at Optum Insights supporting Allina Health

Timeline

IT Support Technician

Itechra
03.2021 - 12.2021

Desktop Support Specialist

Girl Scouts River Valleys
02.2019 - Current

Windows 10 imaging/Desktop support technician

Allina Health/Teksystems
08.2018 - 02.2019

IT Helpdesk

Minnesota State College Southeast Technical
10.2017 - 06.2018

Some College (No Degree) - Network Administration

Minnesota State College-Southeast Technical

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