Sean Cranford
Reidsville,United States
Summary
Information Technology Professional
Attentive Desktop Support Technician with 10 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
1
1
Language
11
11
years of professional experience
Work History
Desktop Support Specialist
Tempur Sealy International
06.2019 - Current
- Desktop Support- Level 1 and 2
- Maintaining Asset Database
- SME (Subject Matter Expert)- Lexmark Printers and Print Release
- Advanced Office 365 knowledge
- Active Directory- Adding and creating accounts, groups, mailboxes etc.
- Group Policy
- Routing tickets
- Imaging Computers
- SCCM
- Windows Server 2019 experience
- Provided technical support for hardware and software issues, enhancing user productivity and minimizing downtime.
- Trained end-users on new technologies and applications, improving overall team efficiency and system utilization.
- Developed troubleshooting guides and documentation, streamlining support processes for future reference.
- Collaborated with cross-functional teams to resolve complex IT issues and improve overall efficiency.
- Maintained detailed documentation on all resolved issues for future reference and knowledge sharing among the team members.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Desktop Support Technician
Krispy Kreme
03.2019 - 05.2019
IT Support and Asset Assistant
Pike Corporation
05.2018 - 10.2018
- PC Setup, Fulfillment, AD Account Creation, Exchange, Troubleshooting.
End User Support
Air Power, Inc.
01.2016 - 12.2016
- Created and updated Support Tickets
- Software Updates via Windows Batch and Ninite
- Worked in a small team to ensure that any software or hardware related issues were resolved in a timely and efficient fashion
- Maintained and updated systems and hardware as needed
- Installed new Windows OS to refurbish older laptops and PC’s
Education
Associate of Science (A.S.) - Information Technology
South University
01-2015
Skills
- Windows
- Networking
- Help Desk Support
- Technical support expertise
- Active Directory management
- Ticketing system proficiency
- Problem resolution
- Remote desktop support
- Help desk experience
- Software installation
- Application support
- Printer support
- Server hardware maintenance
- Asset management
- End-user training
- Mobile device management
- Operating systems
- Hardware troubleshooting
- Device configuration
- Technical support
- Microsoft windows and office
- Multitasking Abilities
- Excellent communication
- Active listening
- Help desk support
- Desktop support
Languages
English
Timeline
Desktop Support Specialist
Tempur Sealy International
06.2019 - Current
Desktop Support Technician
Krispy Kreme
03.2019 - 05.2019
IT Support and Asset Assistant
Pike Corporation
05.2018 - 10.2018
End User Support
Air Power, Inc.
01.2016 - 12.2016
Associate of Science (A.S.) - Information Technology
South University