Eli Lupkes
Sandy
Summary
Results-driven IT professional with extensive experience in server diagnostics and incident management. Proven ability to enhance data center operations through effective troubleshooting and proactive asset management. Strong communicator and team player, dedicated to achieving operational excellence and ensuring maximum uptime for critical systems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Desktop Support Specialist
HCL Tech
12.2024 - Current
- Desktop Specialist supporting high scale fleet of laptops, desktops, and printers diagnosing, and correcting issues ranging from software to hardware
- Skill obtained
- Troubleshooting office 365 applications
- Active Directory
- Microsoft Azure/Intune
- Telepresence setup and troubleshooting
FLM Technician 1
Inspyr Solutions
07.2024 - 11.2024
- Working as a First level Maintenance Tech my role requires extensive travel, working with NOC engineers to install network equipment as remote hands in businesses, as well as performing preventative maintenance to remote network hut locations
- Skill obtained
- JDSU test set Viavi 6000A
- OTDR testing
- Customer Service
Data Center Technician 2
BGIS
West Jordan
08.2023 - 06.2024
- Data Center Technician role supporting Paypal at their West Jordan, Utah location. Utilizing the Service Now ticketing system, worked with engineers to be remote hands support for troubleshooting tickets.
- Skill obtained
- Learned 3rd party ticketing software: Service Now
- Experience working with the physical layer of Supermicro and Lenovo server form factors
- Basic Linux command line tools
Data Center Technician 3
Amazon Web Services
02.2022 - 12.2022
- As a member of the AWS datacenter ops team, I collaborate with my team as well as other teams to ensure maximum up time of customer servers
- Personal development
- Project Leadership
- Skill obtained
- Server diagnostics
Data Center Technician 1
DataBank
Salt Lake City
11.2021 - 02.2022
- As a member of the datacenter operations team I handle all campus security, shipping and receiving, customer service, Hvac and UPS alarm monitoring, remote hands assistance at the Salt Lake City location one '10,646 sq ft'
- Personal development
- Operating autonomously during my 12-hour shift, handling all daily operations of the data center
- Developed an understanding of basic Hvac monitoring
- Skill obtained
- Develop skills on the operation of access control systems IE Badge creation, and clearance creations.
- Operating and monitoring the building management system (BMS)
- Databanks customer ticketing systems
Data center technician 2
Modis/Adecco
Clarksville
08.2019 - 08.2021
- As a member of the Server Operations team, I handle day to day server repair along with the deployment of network devices throughout the Clarksville TN datacenter campus.
- Personal development
- Started position as a level one technician, and demonstrating my ability to ramp quickly I was promoted to a level two less than a year later in March 2020
- Selected along with one other contractor to work on the campus networking team early in my contract
- Contract extended from initial end date of February 2020 to August 2020 and then again to November 2020, and finally at maximum contract time to August 2021
- Volunteered during natural disaster in the winter of 2020 to keep data center campus functional
- Skill obtained
- Cat5 termination and testing
- Fiber optic, Copper cable management
- Fiber optic troubleshooting
- Network device rack and stack
- Server component upgrading
- Server component repairs
Education
Trade School - Information Technology
Moses Lake Job Corps
Moses Lake, WA06-2019
High School Diploma -
The Dalles High School
The Dalles01.2018
Skills
- Asset management
- SLA management
- Incident management
- Hardware diagnostics
- Server hardware maintenance
- Active Directory
- Microsoft Azure
- Server diagnostics
- Telepresence setup
- Data center operations
- Ticketing systems
- Fiber optic management
- Remote desktop support
- Ticketing system proficiency
- Troubleshooting & diagnostics
- Training and mentoring
Accolades
- IC3 Digital Literacy, Certiport, 01/01/19
- Eagle Scout, Boy Scout of America, 01/01/17
Volunteer And Public Service
Director, Eagle Scout Project, 01/01/16, 12/31/17, At the end of the Boy Scouts of America the Eagle project is designed to display the scouts' developed leadership skills while giving back to the community that supported the scout while they were boy scout., Created detailed plans on how to achieve goals set for the project, Used leadership skills to guide volunteers donating their time, Established connections with local businesses that donated time and materials
Accomplishments
Completed the Boy Scouts of America program, resulting in becoming an Eagle Scout
Certification
Comptia A+
Timeline
Desktop Support Specialist
HCL Tech
12.2024 - Current
FLM Technician 1
Inspyr Solutions
07.2024 - 11.2024
Data Center Technician 2
BGIS
08.2023 - 06.2024
Data Center Technician 3
Amazon Web Services
02.2022 - 12.2022
Data Center Technician 1
DataBank
11.2021 - 02.2022
Data center technician 2
Modis/Adecco
08.2019 - 08.2021
Trade School - Information Technology
Moses Lake Job Corps
High School Diploma -
The Dalles High School
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