Tim Mozley
Katy,TX
Summary
An enthusiastic and careful IT enthusiast who is looking for an entry level Desktop Support position; I wish to contribute my technical aptitude, problem solving skills and excellent communication skills to help the organization in achieving its IT requirements and enhance the end user's experience.
Overview
12
12
years of professional experience
Work History
Technical Support/Acct. Manager
Onesource Amusements
05.2020 - Current
- Maintain service on vending, audio and visual equipment on location
- Replace, fix and care for any hardware or equipment
- Solve and distinguish any issues
- Once fixed, inform the customer
- Respond to work order requests as they come in but respond to important service tickets first
- Offer service and customer support during field visit
- Always maintain professionalism when dealing with the customer(s) on the phone call/text or in person or through email
- Handle site installations, repairs and maintenance of vending, audio, visual equipment
Meat and Seafood Team Member
Wholefoods Market
01.2013 - 01.2020
- Measured and priced the meat and seafood for the sale
- Ensured all cases and shelves were clean and well stocked
- Surveyed product quality and freshness and checked on proper product rotation
- Adhered and complied with procedures and policies including Weights and Measures, health, sanitation and safe work practices
- Important to make sure that I provided excellent customer service when ever I was in contact with the guests
Education
Histologic Technician -
HCC Coleman Campus
01.2018
Associates of Science -
Wharton County Junior College
Sugar Land, TX01.2012
Skills
- Troubleshooting desktops
- Troubleshooting laptops
- Troubleshooting printers
- Troubleshooting audio/visual equipment
- Troubleshooting network and power cabling
- Wiring
- Peripherals
- Windows OS (7/10/11)
- Microsoft Office
- Active Directory
- Basic Linux/Unix commands
- Understanding of TCP/IP
Timeline
Technical Support/Acct. Manager
Onesource Amusements
05.2020 - Current
Meat and Seafood Team Member
Wholefoods Market
01.2013 - 01.2020
Associates of Science -
Wharton County Junior College
Histologic Technician -
HCC Coleman Campus
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