Overview
Work History
Education
Skills
Websites
Timeline
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TARIK-JAMES KERON CAMPBELL

Newark,NJ

Overview

8
8
years of professional experience

Work History

Technical Support Specialist

Blackrock
New York, NY, USA
08.2018 - Current
  • Create and resolve requests and incident tickets received over the telephone, face to face and via the ticketing system
  • Provide technical support to staff facing software, hardware, and network issues in an efficient, accurate, and timely manner
  • Deployed computers, laptops, phones and other electronic device to End users
  • Assisted users by diagnosing then repair machines
  • Used my expert knowledge on the local office setup to assist end users where possible.
  • Maintained hardware inventories for headquarters.
  • Educate users on best practice in the office
  • Provide new hires with IT Orientation and day one support
  • Expand upon the knowledge base available to the firm.
  • Configure new computer hardware and software
  • Worked in JAMF pushing policies and working on Apple configurations
  • Constructed complex spreadsheets used for managing inventory leading to increase in efficiency
  • Work as the Tech hub lead for 3 years
  • Created new processes for smoother and more efficient systems
  • Was the Macbook point person on the team

Education

Information Technology

Year Up
New York, NY
01.2019

Skills

  • Jamf
  • Mac OS
  • Ivanti
  • Duo Multifactor Security
  • 1Kosmos BlockID
  • Microsoft Office 365
  • Azure AD
  • Service Now Ticketing system
  • RSA SecureID
  • Bloomberg terminal
  • Citrix Director
  • System Center Configuration Manager (SCCM)
  • Windows 10 Home
  • Windows 10 Professional
  • Windows 10 enterprise
  • Active Directory
  • DNS
  • DHCP
  • Office Suite 2010
  • Office Suite 2016
  • TCP/IP
  • Wired and wireless routers
  • Switches
  • Hubs
  • Control Up
  • Dell desktops
  • HP desktops
  • Acer desktops
  • Asus desktops
  • Lenovo desktops
  • Apple devices
  • Database Creation
  • Zscaler
  • AnyConnect
  • Linux
  • VM Sphere
  • Windows 11
  • Zoom
  • Movius Support
  • Technical troubleshooting
  • Remote IT implementation
  • Remote support
  • Incident management

Timeline

Technical Support Specialist

Blackrock
08.2018 - Current

Information Technology

Year Up
TARIK-JAMES KERON CAMPBELL