TARIK-JAMES KERON CAMPBELL
Newark,NJ
Overview
8
8
years of professional experience
Work History
Technical Support Specialist
Blackrock
New York, NY, USA
08.2018 - Current
- Create and resolve requests and incident tickets received over the telephone, face to face and via the ticketing system
- Provide technical support to staff facing software, hardware, and network issues in an efficient, accurate, and timely manner
- Deployed computers, laptops, phones and other electronic device to End users
- Assisted users by diagnosing then repair machines
- Used my expert knowledge on the local office setup to assist end users where possible.
- Maintained hardware inventories for headquarters.
- Educate users on best practice in the office
- Provide new hires with IT Orientation and day one support
- Expand upon the knowledge base available to the firm.
- Configure new computer hardware and software
- Worked in JAMF pushing policies and working on Apple configurations
- Constructed complex spreadsheets used for managing inventory leading to increase in efficiency
- Work as the Tech hub lead for 3 years
- Created new processes for smoother and more efficient systems
- Was the Macbook point person on the team
Education
Information Technology
Year Up
New York, NY01.2019
Skills
- Jamf
- Mac OS
- Ivanti
- Duo Multifactor Security
- 1Kosmos BlockID
- Microsoft Office 365
- Azure AD
- Service Now Ticketing system
- RSA SecureID
- Bloomberg terminal
- Citrix Director
- System Center Configuration Manager (SCCM)
- Windows 10 Home
- Windows 10 Professional
- Windows 10 enterprise
- Active Directory
- DNS
- DHCP
- Office Suite 2010
- Office Suite 2016
- TCP/IP
- Wired and wireless routers
- Switches
- Hubs
- Control Up
- Dell desktops
- HP desktops
- Acer desktops
- Asus desktops
- Lenovo desktops
- Apple devices
- Database Creation
- Zscaler
- AnyConnect
- Linux
- VM Sphere
- Windows 11
- Zoom
- Movius Support
- Technical troubleshooting
- Remote IT implementation
- Remote support
- Incident management
Timeline
Technical Support Specialist
Blackrock
08.2018 - Current
Information Technology
Year Up