Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Westfall

Nampa,ID

Summary

Dynamic IT professional with extensive knowledge of hardware, software, and account management. Detail-oriented with experience spanning 30+ clients in many different fields.

Overview

10
10
years of professional experience

Work History

IT Technical Support Specialist

IBM
02.2017 - Current
  • Diagnosed and resolved software/hardware/network issues with windows pcs, iOS and Mac OS devices.
  • Assisted with onboarding, managing accounts, and offboarding.
  • Created clear and concise documentation for procedures and solutions.
  • Clear verbal and written communication for explaining technical concepts to non-technical users.



Medical Helpdesk Specialist

On Demand Solutions
08.2016 - 12.2016
  • Assisted with software launch for multiple hospitals and clinics.
  • Identified and resolved software/hardware/network problems.
  • Managed accounts and maintained HIPAA compliance.

Senior Advisor (Apple Support Specialist)

Teleperformance USA
08.2014 - 08.2016
  • Diagnosed and resolved software/hardware/network issues with iOS and OSX devices.
  • Identified common trends after OS updates/hardware launches and reported them to Apple engineers.
  • Managed Apple ID, iCloud, and iTunes store accounts.
  • Reviewed and managed iTunes store transactions.

Education

High School Diploma -

Andrews High School
Andrews, NC
06.2005

Skills

Ticketing Systems:

FreshService
Jira

Salesforce

ServiceNow

Account Management:

Active Directory

Directory and Resource Administrator
Microsoft Azure Admin
Microsoft Exchange/O365 Admin

Virtual Desktop:

Amazon Workspace

Azure Virtual Desktop

Citrix

Hyper V

VMware Horizon

Conferencing:

Avaya

InContact

RingCentral

Slack

Teams

Zoom

Device Management:

Airwatch

Jamf

Microsoft Intune

Microsoft Identity Manager

VPN Clients:

Azure VPN

Cisco AnyConnect

Global Protect

Pulse Secure

Zscaler

Applications:

1Password

Adobe Creative Cloud

Bitlocker

Box

eFax

Gsuite

Microsoft O365

OneDrive

Proofpoint

Timeline

IT Technical Support Specialist

IBM
02.2017 - Current

Medical Helpdesk Specialist

On Demand Solutions
08.2016 - 12.2016

Senior Advisor (Apple Support Specialist)

Teleperformance USA
08.2014 - 08.2016

High School Diploma -

Andrews High School

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Brandon Westfall