Ashley Fulmer
Youngsville,NC
Summary
Energetic, passionate, and results oriented new home sales professional with management experience who consistently exceeds business objectives during times of rapid change in industry sales markets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Sales Manager
Ashton Woods Homes
Raleigh, NC
12.2018 - Current
- Sales Person of the Year 2020 & 2023.
- Community of the Year 2020 & 2023.
- Provide exceptional customer service, addressing concerns and inquiries promptly and professionally maintaining an average of 4.4 guild quality.
- Consistently exceed sales goal, 100%+ each year.
- Maintain high levels of communication with top level management and construction team to successfully open 2 new communities, both sold out within a year.
- Successfully represented 7 communities over 6 years to prospective buyers during construction phases.
- Conduct informative presentations at local realtor offices, highlighting the advantages of the community.
- Develop and maintain strong relationships with realtors enhancing the community's visibility.
- Guide potential home buyers through step-by-step process of purchasing new home.
- Maintain accurate records of prospective buyer information using CRM software, ensuring efficient tracking of all leads.
- Deliver prompt responses to online inquiries from prospects interested in joining our growing residential community.
- Achieve established KPI for individual performance with a focus on set appointments, lead conversions, and sales goal attainment.
Senior Leasing Professional
Davis Development
Raleigh, NC
04.2015 - 12.2018
- Consistently the #1 leasing professional out of 12 in the Raleigh area for the last 3.5 years, exceeding all consultants by closing 67% more leases.
- Recognized monthly in the top 5% of sales in the company nationwide.
- Exceed the monthly closing ratio of 25% with a personal closing ratio of 42%, producing additional revenue of $1.4M in 2017-2018.
- Maintain high levels of communication with top level management, leasing and construction teams to successfully open 4 brand new A+ Lease-Ups.
- Train and motivate 6 new leasing hires to maintain great numbers with a positive work culture.
- Continually earn exceptional ratings and testimonials from clients on google.com and apartments.com.
- Create marketing techniques to network with local businesses and enhance social media to draw in new prospects every week.
- Conduct face to face tours of the property with prospective tenants and provide a wealth of information in regards to its key features. Invite prospects to fill out an application upon completion of the property tour.
- Build and maintain relationships with residents by planning resident events to create a great community with high renewal retention.
- Coordinate application reviews, including credit and income verification's, while maintaining proper documentation for all clients.
Leasing Professional
Greystar
Raleigh, NC
03.2014 - 03.2015
- Consistently maintained 97% average occupancy rate, maximizing company profitability.
- Exceeded the monthly closing ratio of 25% with a personal closing ratio of 36%.
- Effectively leased apartments in accordance with budget guidelines.
- Long-term customer relationship management through email, phone calls, and on-site visits.
- Followed compliance protocols for "Fair Housing" laws in all dealings with prospects and residents.
- Proactive on capturing tenant renewal leases for successful closing ratio of 60%.
- Mediated conflicts of tenants complaints for the best resolution.
- Kept meticulous records of all correspondence with and from tenants.
Medical Office Assistant
REX Express Care of Wakefield (Temporary Position)
Raleigh, NC
03.2013 - 07.2013
- High level of Interaction with all necessary partners including physicians, nursing staff, technicians, and medical assistants.
- Accurately collected personal, insurance, billing and medical details for an average of 40 patients per day.
- Adhered to strict HIPAA guidelines at all times according to company policy to maintain privacy of patient information.
- Received, recorded and filed medical payments by check, cash and credit card.
- Reviewed and sent medical records to other physicians upon request.
- Entered procedure codes and diagnosis codes into medical billing software.
- Maintained accurate records of patient care, condition, progress and concerns.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Assistant Manager
Hollister Co.
Raleigh, NC
05.2011 - 03.2013
- Managed staff of 50-80 sales associates that sold over $18M in merchandise yearly.
- Implemented and followed merchandising guidelines to present visually appealing displays to create an optimal customer experience for increase sales.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Hired, trained, and evaluated employees in sales and marketing.
- Led daily store meetings for all employees to communicate clear expectations for best practices of sales and customer service for store efficiency.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Completed profit and loss performance reports.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register and bank deposits.
Education
Bachelor of Science - Business Administration-Sales & Marketing Concentration
DeVry University
Pittsburgh, PA2009
Skills
- Sales Experience
- Team Leadership
- Self-Motivated
- Social Media Marketing
- Conflict Resolution
- Microsoft Office, Word & Excel
- Management Experience
- Exceptional Customer Service
- Staff Development
- Decision Making
- Time Management
- Telephone & Email Etiquette
Certification
Real Estate License - State of NC, 2018.
Timeline
Community Sales Manager
Ashton Woods Homes
12.2018 - Current
Senior Leasing Professional
Davis Development
04.2015 - 12.2018
Leasing Professional
Greystar
03.2014 - 03.2015
Medical Office Assistant
REX Express Care of Wakefield (Temporary Position)
03.2013 - 07.2013
Assistant Manager
Hollister Co.
05.2011 - 03.2013
Bachelor of Science - Business Administration-Sales & Marketing Concentration
DeVry University