Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Garcia

Peoria,AZ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Bilingual Mobile Expert and Key Holder

T-Mobile
11.2012 - Current
  • Adhered to all company policies and procedures while consistently maintaining a professional demeanor and appearance.
  • Monitored wireless sales space to establish familiarity with promotions.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.

Wax Specialist

European Wax Center
04.2017 - 08.2017
  • Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
  • Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
  • Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
  • Educated clients on proper aftercare procedures for optimal results and minimal discomfort.

Front Desk Receptionist

Napa River Inn Day Spa
10.2016 - 04.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Organized, maintained and updated information in computer databases.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Client Services Specialist

Geo Group Inc
10.2011 - 11.2012
  • Checked-in all clients by performing a breathalyzer and submitting clients to drug screens.
  • Complete initial intake process with clients, input into company database, and update calendar of daily tasks.
  • Answer phone calls, greet clients, filing, preparing charts, and provide data entry of client information.
  • Assists case managers and maintain communication with local county probation office.
  • Facilitate motivational group assembly for new clients on a monthly basis.
  • Responsible for office opening and closing procedures and end-of-day Daily Reports.

Education

Bachelor of Arts - Criminal Justice

University of Arizona Global Campus
Chandler, AZ
03.2023

Certification - Esthetics

Paul Mitchell The School - Sacramento
Sacramento, CA
10.2015

Associate of Arts - Criminal Justice

Heald College
Concord, CA
04.2013

Skills

  • Fluent in Spanish
  • Over 18 years in Customer Service experience
  • 11 years of Sales experience
  • Key holding experience
  • Goal-oriented
  • Data communications
  • Data entry and management
  • Ability to work in high pressure environments
  • Ability to multitask
  • Flexible and Reliable

Timeline

Wax Specialist

European Wax Center
04.2017 - 08.2017

Front Desk Receptionist

Napa River Inn Day Spa
10.2016 - 04.2017

Bilingual Mobile Expert and Key Holder

T-Mobile
11.2012 - Current

Client Services Specialist

Geo Group Inc
10.2011 - 11.2012

Bachelor of Arts - Criminal Justice

University of Arizona Global Campus

Certification - Esthetics

Paul Mitchell The School - Sacramento

Associate of Arts - Criminal Justice

Heald College

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Ashley Garcia