Willnelis Nobrega
Waterbury
Summary
Objective:
To leverage my proven leadership skills, advanced sales expertise, and commitment to delivering exceptional customer service experience to drive team success and operational excellence as a Retail Associate Manager at T-Mobile. My goal is to foster a high-performing team environment aligned with T-Mobile's Un-Carrier values, while achieving and surpassing business objectives.
Overview
10
10
years of professional experience
Work History
Mobile Expert / Key Holder
T-Mobile
10.2014 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Collaborated closely with management to develop strategies aimed at improving store ULB such as revenue growth and customer survey scores.
- Worked closely with newer teammates, helping them develop their skills to advance within the company successfully.
Education
High School Diploma -
Crosby High School
Waterbury, CT06-2012
Associate Degree in General Studies -
Naugatuck Valley Community College
Waterbury, CT06-2014
Skills
- Bilingual in Spanish
- Team building
- Advanced sales techniques
- Store operations
- Time management
Accomplishments
Winner's Circle
High Performer
Timeline
Mobile Expert / Key Holder
T-Mobile
10.2014 - Current
High School Diploma -
Crosby High School
Associate Degree in General Studies -
Naugatuck Valley Community College
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