Miranda Perez
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about products merchandising and payment processing. Dedicated and dependable relationship builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
Work History
Mobile Expert (Key Holder)
T-Mobile
12.2022 - Current
- Developed Rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained up-to-date knowledge of new and ending promotions.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Refund payments for returned items, process in store exchanges and warranties.
- Opening and closing store by schedule needs.
- Count cash drawers and balance totals.
Mobile Expert
Metrocom DBC
05.2021 - 08.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Balanced and organized cash register by handling cash, and counting change.
Customer Service Representative
Advanced Call Center Technologies LLC
11.2019 - 01.2020
- Answered inbound calls to greet and assist customers with various needs and questions.
- Monitored and resolved issues in a timely manner.
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Secretary
Grape Valley Contracting
05.2013 - 04.2021
- Provided clerical support to company employees by copying, faxing and filing documents.
- Assisted management with annual expense plans to strategically track income or revenue.
- Collected and summarized expenses for profit and loss analysis.
- Completed payroll functions to facilitate accurate and prompt staff payments.
Education
High School Diploma -
Nueva Continuation High School
Lamont, CA03.2014
Skills
- Creative Thinking
- Retail Merchandising
- Conflict Resolution
- Positive Customer Engagement
- Client Communication
- Store Opening and Closing
- Customer Service
- Cash Register Operation
- Bilingual/Biliterate
Timeline
Mobile Expert (Key Holder)
T-Mobile
12.2022 - Current
Mobile Expert
Metrocom DBC
05.2021 - 08.2022
Customer Service Representative
Advanced Call Center Technologies LLC
11.2019 - 01.2020
Secretary
Grape Valley Contracting
05.2013 - 04.2021
High School Diploma -
Nueva Continuation High School