Jasmine Hernandez
Victorville,CA
Summary
Experienced professional excelling in fast-paced, high-pressure environments with strong multitasking abilities. Demonstrates confidence and composure when interacting with individuals at all levels. Resourceful problem-solver committed to meeting client needs and upholding company values. Possesses excellent communication skills, meticulous attention to detail, and a proven track record of leadership, organization, and prioritization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mobile Expert/Key Holder
T-Mobile
Victorville, CA
04.2020 - Current
- Experience cold calling potential clients to develop new business opportunities
- Led team in delivering exceptional customer service experiences in high-volume retail environment.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
- Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
Sales Representative
Verizon Wireless By Victra
Victorville, CA
06.2019 - 01.2020
- Performed lead follow-up calls to potential and existing customers via telephone.
- Executed sales strategies to enhance store performance and drive revenue growth.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized social media platforms to engage with potential customers and build brand awareness.
Mobile Expert
T-Mobile By Wireless Vision
Apple Valley, CA
10.2018 - 06.2019
- Assist customers with service activations, changes and bill payments, responding to billing inquiries, equipment replacement, selling accessories and processing price plan changes and upgrades
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Sales Representative
Sunglass Hut
Victorville, CA
10.2017 - 11.2018
- Managed store operations during opening and closing hours.
- Managed documentation tasks to ensure smooth operations.
- Established connections with customers to determine specific needs.
- Facilitated onboarding process by instructing new employees on customer service guidelines.
- Cultivated strong customer relationships through personalized service and product knowledge.
Education
High School Diploma -
Sultana High School
05.2014
Skills
- Negotiation
- Performance optimization strategies
- Strong communication and interpersonal skills
- Cash handling
- Building customer loyalty
- Positive customer engagement
- Creative thinking
- Payment processing
- Adaptable and flexible
- Microsoft applications proficiency
- IOS and Google Suites proficiency
- Merchandise receiving and handling
- Exceeding customer expectations
- Honest and dependable
- Merchandising and display
- Engaging with diverse customers
- Team leadership
- Excellent written and verbal communication
- Organization
- Goal driven
- POS software
- Teamwork and collaboration
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Achieved an award in being number one in Business Account Activations.
Certification
Notary License
Languages
Spanish
Native or Bilingual
Timeline
Mobile Expert/Key Holder
T-Mobile
04.2020 - Current
Sales Representative
Verizon Wireless By Victra
06.2019 - 01.2020
Mobile Expert
T-Mobile By Wireless Vision
10.2018 - 06.2019
Sales Representative
Sunglass Hut
10.2017 - 11.2018
High School Diploma -
Sultana High School