Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Yoselin Gomez

Yoselin Gomez

Northlake,IL

Summary

Proven track record in enhancing store performance and customer satisfaction at T-Mobile through expert mobile device management and exceptional customer service. Skilled in merchandise handling and cross-platform proficiency, contributing to a positive and productive work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Mobile Expert/Key Holder

T-Mobile
03.2023 - Current
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Conducted regular audits of display merchandise, ensuring accurate pricing information was displayed clearly for customers'' benefit.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Cashier/Assistant Manager

Slice Factory
01.2022 - 02.2023
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Conducted regular audits on cash registers to maintain accountability and prevent errors or fraud within the team.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Medical Leave

08.2021 - 01.2022

I went on maternity leave when I had my son and COVID hit. The company had to let go of all employees except some managers.

Verification Specialist

Career Builder Employment Screening
06.2018 - 07.2021
    • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
    • Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
    • Collaborated effectively with other departments, facilitating smooth handovers between teams involved in the verification process.
    • Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
    • Reduced errors in documentation by thoroughly cross-checking data against established parameters.
    • Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.

Education

Pharmacy Technician Certificate

Triton College
River Grove, IL
01.2023

High School Diploma -

West Leyden Highschool
Northlake, IL
05.2012

Skills

    • Mobile Device Management
    • Customer Service
      • Cross-platform Proficiency
      • Merchandise Receiving and Handling

Certification

Pharmacy Tech license

Languages

Spanish
Native or Bilingual

Timeline

Mobile Expert/Key Holder

T-Mobile
03.2023 - Current

Cashier/Assistant Manager

Slice Factory
01.2022 - 02.2023

Medical Leave

08.2021 - 01.2022

Verification Specialist

Career Builder Employment Screening
06.2018 - 07.2021

Pharmacy Technician Certificate

Triton College

High School Diploma -

West Leyden Highschool
Yoselin Gomez