Brian Frias
Flushing,NY
Summary
Resourceful Mobile Expert with strong expertise in cross-platform proficiency and inventory management. Demonstrated ability to train staff, streamline processes, and resolve customer issues effectively, contributing to increased loyalty and repeat business.
Overview
9
9
years of professional experience
Work History
Mobile Expert/Key Holder
T-Mobile
12920 Se 38th St, Bellevue Washington 98006
01.2022 - 01.2026
- Delivered exceptional customer service, resolving issues and enhancing user experience with mobile products.
- Educated customers on mobile device features, plans, and promotions to drive sales and satisfaction.
- Collaborated with team members to streamline processes, improving operational efficiency during peak hours.
- Assisted in training new staff on product knowledge and customer engagement techniques to enhance performance.
- Conducted inventory management, ensuring accurate stock levels and timely replenishment of merchandise displays.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Pharmacy Technician
Feel Better Pharmacy
Jackson Heights
02.2021 - 12.2021
- Managed prescription processing and medication dispensing to ensure accuracy and compliance with regulations.
- Oversaw inventory management, including ordering, stocking, and organizing pharmaceuticals for optimal accessibility.
- Trained and mentored junior pharmacy staff on best practices in customer service and medication safety protocols.
- Collaborated with healthcare professionals to resolve medication-related issues and enhance patient care outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician
Walgreens
Edison, NJ
03.2020 - 11.2020
- Implemented workflow improvements that increased efficiency in prescription preparation and delivery processes.
- Conducted regular quality assurance checks to maintain high standards of pharmaceutical care and patient safety.
- Developed educational materials for patients regarding medication usage, side effects, and adherence strategies.
- Led initiatives to streamline documentation processes within the pharmacy management system for improved record keeping.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Promotions Team Member
Citi Field
Flushing, NY
03.2017 - 10.2017
- Coordinated promotional events to enhance fan engagement and brand visibility.
- Assisted in developing marketing materials for game day promotions and community outreach initiatives.
- Collaborated with cross-functional teams to ensure seamless execution of promotional activities.
- Managed inventory of promotional merchandise, ensuring timely replenishment during events.
- Trained new team members on operational procedures and promotional strategies to enhance performance.
- Led volunteer groups during large events, optimizing workflow and enhancing overall efficiency.
- Delivered exceptional results under tight deadlines by remaining focused on objectives and adapting quickly to changing circumstances.
Education
Associate of Arts - Business Administration
Nassau Community College
Garden City, NY05-2022
Skills
- Offline storage techniques
- Mobile device management
- Cross-platform proficiency
- Accessibility standards compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mobile Expert/Key Holder
T-Mobile
01.2022 - 01.2026
Pharmacy Technician
Feel Better Pharmacy
02.2021 - 12.2021
Pharmacy Technician
Walgreens
03.2020 - 11.2020
Promotions Team Member
Citi Field
03.2017 - 10.2017
Associate of Arts - Business Administration
Nassau Community College