Mikaela Immele
Gresham,OR
Summary
i am a reliable team player who not only can do a lot of things from sales, to stocking, to taking cash. I'm also a hard worker. I strive to do the best I can, always. Ultimately im always open to constructive criticism and I'm not afraid to step up and help even if I'm not asked!
Overview
9
9
years of professional experience
Work History
Mobile Expert
Tmoblie
Gresham, OR
03.2022 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new team members on product knowledge and sales techniques, enhancing overall team performance.
- Implemented promotional strategies that increased product visibility and drove sales growth within store locations.
- Led team initiatives focused on achieving monthly sales targets through effective coaching and motivation strategies.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Cashier
Walmart
El Dorado, KS
03.2018 - 05.2021
- Processed high-volume customer transactions efficiently and accurately.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on register operations and customer service protocols.
- Resolved customer inquiries and concerns promptly, ensuring satisfaction and loyalty.
- Collaborated with team members to optimize checkout workflows during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Fast Food Worker
Braum's Ice Cream & Burger Restaurant
El Dorado, KS
06.2017 - 04.2021
- Demonstrated exceptional customer service by efficiently processing orders and addressing customer inquiries.
- Operated kitchen equipment, ensuring compliance with safety and sanitation standards.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in training new employees on menu items and operational procedures.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
High School Diploma -
Eldorado High School
El Dorado, KS07.2019
Skills
- Offline storage techniques
- Performance optimization strategies
- Mobile payment solutions
- Cash handling
- Customer service
- Building customer loyalty
- Creative thinking
- Sales and promotions
- Decision-making
- Product and service sales
- Adaptable and flexible
- Attention to detail
- Store opening and closing
- Cash register operation
- Goal driven
- Excellent written and verbal communication
- Friendly and helpful
- Cleaning and sanitizing
- Money handling
- Reliability and punctuality
- Customer relations
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- POS system operations
- Inventory management
- Food handling safety
- Cake decoration
- Precise Hand-eye coordination
- Strong communication skills
- Icing techniques
- Food safety
- Stock rotation
- Food production
- Color mixing skills
- Reliable and responsible
- Team cooperation
- Critical thinking
Timeline
Mobile Expert
Tmoblie
03.2022 - Current
Cashier
Walmart
03.2018 - 05.2021
Fast Food Worker
Braum's Ice Cream & Burger Restaurant
06.2017 - 04.2021
High School Diploma -
Eldorado High School