Fatemeh Attar Kashani
Houston,TX
Summary
Dynamic professional with a proven track record at T-Mobile, enhancing customer satisfaction and exceeding sales targets. Skilled in mobile technology expertise and customer relationship building, I consistently drive results and foster team collaboration. Achieved a significant increase in customer loyalty through innovative sales strategies and exceptional service. Performing top 20% expert in ULB over and over again. Worked in different locations, more than 5 stores, more than 10 managers, 4 district managers, and 2 market managers. Bilingual, and speak Farsi and English fluently.
Overview
6
6
years of professional experience
Work History
Mobile Retail Expert and Key Holder
T-Mobile
2022.08 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Performed cash, card, and check transactions to complete customer purchases.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Managed efficient cash register operations.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Recommended complementary purchases to customers, increasing revenue.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
- Collaborated with team members to achieve monthly sales targets.
- Monitored customers for signs of security concerns and escalated issues to management.
Medical Assistant
Kingwood Urgent Care
2020.06 - 2022.02
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Document Controller and Student Service
Lone Star College System
2020.01 - 2020.03
- Provided support for document controls and worked with contract documents.
- Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Safeguarded sensitive information through stringent adherence to company confidentiality policies and procedures.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Identified areas of weakness and recommended or implemented process improvements.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Collaborated closely with project managers to create and maintain accurate document distribution matrices, ensuring the right information reached relevant personnel in a timely manner.
- Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Established and managed document distribution matrix and document control register.
- Assisted in the preparation of regular document control reports for senior management, providing valuable insights into project progress and areas requiring attention.
Insurance Executive
Iran Insurance Company
2018.09 - 2019.09
- Guided agents through life, health, property and casualty insurance licensing and renewal processes.
- Streamlined insurance policy processing by implementing efficient workflow systems and digital tools.
- Evaluated competitor strategies and offerings, positioning company products effectively within the marketplace.
- Conferred with clients to obtain information regarding policy claims.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Followed up with potential clients regarding online information requests to present and clearly explain coverage options.
- Enhanced company reputation by delivering exceptional customer service and maintaining strong relationships with industry partners.
- Implemented data-driven strategies for identifying potential fraud cases, minimizing losses due to fraudulent claims activity.
- Drove improvements in customer retention rates by proactively addressing policyholder needs throughout the policy lifecycle.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted research and identified market trends to develop better strategies for sales.
- Met with customers to provide information about available products and policies.
- Monitored customer feedback and identified areas of improvement.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Analyzed risk factors to recommend appropriate coverage levels.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Conducted annual reviews of existing policies to update information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
- Negotiated contracts and terms of sale with potential customers.
- Identified and solicited sales prospects in agency databases.
- Evaluated competitors' products and services to gain competitive advantage.
- Researched and identified potential new markets.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
- Developed and implemented promotional strategies to increase customer base.
- Designed presentations and marketing materials to promote insurance products.
- Listened to customer complaints and concerns to diffuse issues by correcting errors and making adjustments.
- Analyzed market trends to identify new business opportunities within the insurance sector.
- Educated clients on their coverage options while addressing concerns and answering questions about policies.
- Assisted clients in navigating complex claims processes, advocating on their behalf when necessary to ensure fair outcomes.
- Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
- Spearheaded cross-functional teams to develop innovative products that catered to niche markets and client segments.
- Reduced operational costs by identifying inefficiencies in the claims process and implementing strategic improvements.
- Structured internal role-playing exercises to improve agents' sales effectiveness, overcome client objections and enhance client renewal rates.
- Developed new and innovative marketing strategies to boost agency's profitability and penetrate new markets.
- Managed a high-performing sales team, driving increased revenue through targeted training and performance incentives.
- Negotiated favorable underwriting terms with carriers, securing competitive pricing for clients on various insurance products.
- Collaborated with marketing teams to develop targeted campaigns that increased brand visibility and attracted new clients.
- Established long-term partnerships with key brokers, ensuring continued access to competitive insurance offerings for clients.
- Developed comprehensive risk assessments for clients, resulting in more accurate coverage recommendations.
- Cultivated mutually beneficial client relationships through telephone calls and meetings.
- Controlled agency's budget and expenses by determining available capital, estimating expenditures and anticipated revenues.
- Optimized internal communication channels among departments, leading to improved collaboration and overall efficiency within the organization.
- Handled various internal office operations such as licensing, vendor interactions and office supply inventory maintenance.
- Expanded market share through strategic networking activities at industry events.
- Cultivated a culture of continuous improvement within the organization by encouraging feedback and implementing performance-driven initiatives.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate Of Science - Science
Lonestar College
Cypress, TXAssociate - Computer Science And Programming
Lonestar College
Kingwood, TXBachelor In Psychology - Clinical Psychology
Islamic Azad University
Tehran, Iran06.2021
Skills
- Time Management Efficiency
- Customer Relationship Building
- Strong negotiation skills
- Team Collaboration and Leadership
- Sales Strategy Implementation
- Goal Setting and Achievement
- Cash Handling Accuracy
- Conflict resolution techniques
- Performance Tracking
- Upselling and Cross Selling
- Inventory management proficiency
- Loss prevention awareness
- Digital Marketing Understanding
- Brand representation competency
- Product knowledge mastery
- Mobile technology expertise
- Promotional Campaign Execution
- Store operations familiarity
- Mobile Device Management
- Mobile Application Development
- Continuous integration tools
- Performance optimization strategies
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
- Multitasking Abilities
- Multitasking
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Team Cooperation
- Organizational Skills
- Team Collaboration
- Team Leadership
- Creative Thinking
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Positive Customer Engagement
- Decision-Making
- Cash Handling
- Goal-Driven
- Relationship Building
- Store operations
- Excellent Written and Verbal Communication
- Flexible Hours
- Organization
- Inventory and Stocking
- Team building
- Store Organization
- Cash Register Operation
- Store Opening and Closing
- Task Prioritization
- Safety and Cleanliness Standards
- Purchase Orders
- Engaging with Diverse Customers
- Self Motivation
- Building Customer Loyalty
- Product Knowledge
- Interpersonal Skills
- Analytical Thinking
- Supplier negotiation
- Conflict Resolution
- Goal Setting
- Complaint Handling
- Professionalism
- Interpersonal Communication
- Basic Mathematics
- Team Supervision
- Stock replenishment
- Documentation And Reporting
- Product presentation
- Payment Processing
- Sales floor organization
- Time management abilities
- Ability to Lift 40 pounds
- Continuous Improvement
- Product and Service Sales
- Inventory Management
- Adaptability
- Written Communication
- Meeting Sales Goals
- Computer Proficiency and Microsoft Office
- Exceeding Customer Expectations
- Sales and Promotions
- Customer Retention
- Networking abilities
- Sales Training
Studying
Enjoy studying and learning new skills, knowledge and experience.
Additional Information
Q3 2024 Winners Circle Winner
Timeline
Mobile Retail Expert and Key Holder
T-Mobile
2022.08 - Current
Medical Assistant
Kingwood Urgent Care
2020.06 - 2022.02
Document Controller and Student Service
Lone Star College System
2020.01 - 2020.03
Insurance Executive
Iran Insurance Company
2018.09 - 2019.09
Associate Of Science - Science
Lonestar College
Associate - Computer Science And Programming
Lonestar College
Bachelor In Psychology - Clinical Psychology
Islamic Azad University