Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jailenne Cedeno

Waterbury,CT

Summary

Results-driven sales professional with deep understanding of mobile technology and customer service excellence. Background includes achieving high customer retention rates and facilitating seamless team collaboration to meet dynamic sales targets. Known for adaptability and proactive approach to resolving issues and optimizing sales strategies.

Overview

10
10
years of professional experience

Work History

Mobile Sales Expert - Key Holder

T-Mobile
02.2017 - Current
  • Optimized store layout for improved visual appeal, enhancing the overall shopping experience.
  • Collaborated with team members to exceed monthly sales goals consistently.
  • Maintained accurate sales records, enabling data-driven decisions for future growth opportunities.
  • Built strong rapport with clients, resulting in successful long-term relationships and referrals.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Trained new team members on store procedures, policies, and sales techniques for consistent performance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

Foot Locker
05.2015 - 02.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Associate of Science -

John Jay College of Criminal Justice
New York, NY

High School Diploma -

Repertory Company For Theater Arts
123 W 43rd St, New York, NY 10036
05-2015

Skills

  • Winners Circle
  • Achieved Top Performer at T-Mobile consecutively for all 4 quarters
  • Goal oriented
  • Mobile technology
  • Upselling strategies
  • Problem-solving
  • Adaptable and flexible
  • Creative thinking
  • Active listening
  • Store operations
  • Inventory and stocking
  • Team building

Languages

Spanish
Native or Bilingual

Timeline

Mobile Sales Expert - Key Holder

T-Mobile
02.2017 - Current

Sales Associate

Foot Locker
05.2015 - 02.2017

Associate of Science -

John Jay College of Criminal Justice

High School Diploma -

Repertory Company For Theater Arts

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