Summary
Overview
Work History
Education
Skills
References
Timeline
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Kevin Baez

Springfield,MA

Summary

To obtain a position in this establishment, to expand both knowledge and hands-on skills in sales. Looking to continue learning new and better ways to achieve and exceed the goals within current position, both personally and within a team. Trained Key-Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. With the development of an efficient department, and bring credit to the company I’ll work for.

Overview

4
4
years of professional experience

Work History

T-Mobile Key Holder/ Mobile Expert

T-Mobile
08.2020 - 09.2023

  • Help customers with their shopping journey to their new device(s).
  • Whether online, through customer care, or in store.
  • All while exploring each customer needs and providing hands-on demonstrations on the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the devices and service plans, that keep customers connected to people and lifestyle the customers love.
  • Including anything from unique accessories cutting-edge IoT devices.
  • Approach service and sales needs with composure, integrity, and compassion.
  • Continuously work to build expertise in uncovering customers' needs.
  • Passionately educate, demonstrate, and recommend device and service solutions to customers.
  • Complete trainings on T-Mobile in-store experience, new skills and process, and knowledge of systems and reference resources.
  • Successfully identify and handoff small business leads.
  • Brand ambassador who builds energy and excitement around T-Mobile products and services.
  • Passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.
  • Partner with T-Mobile employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment for the customers.

Sprint Sales Associate

Sprint
04.2019 - 08.2020
  • Help customers with their shopping journey to their new device
  • Whether online, through customer care, or in store
  • Approach service and sales needs with composure, integrity, and compassion
  • Continuously work to build expertise in uncovering customers' needs
  • Passionately educate, demonstrate, and recommend device and service solutions to customers.

Education

Some College (No Degree) -

Holyoke Community College
Holyoke, MA

High School Diploma -

Williamsburg Charter High School
Brooklyn, NY
06.2014

Skills

Dedicated team player, that’s competitive driven and has the ability to succeed in a fast-paced sales environment All while providing leadership and strong work ethic Including an extensive track record in sales, spanning in 5 years Seeking an opportunity to transition into a new career role Demonstrated expertise in:

Strong Communication Skills

Team Management

Task Oriented

Business Development

Sales Performance Optimization

Sales Forecasting

CRM Software

Customer Acquisition

Market Analysis

Revenue Growth

Relationship Management

Team Leadership

References

  • Luis Munoz, (347) 723-5036
  • Saul Tejada, (413) 330-5873
  • Yomari Ortiz, (860) 994-8282
  • Mark Maldonado, (413) 234-5969

Timeline

T-Mobile Key Holder/ Mobile Expert

T-Mobile
08.2020 - 09.2023

Sprint Sales Associate

Sprint
04.2019 - 08.2020

Some College (No Degree) -

Holyoke Community College

High School Diploma -

Williamsburg Charter High School

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Kevin Baez