Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Quentin King

Beaumont,Texas
Quentin King

Summary

Customer-oriented Wireless Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Outgoing Wireless Sales Associate offering 3 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.

Overview

13
years of professional experience

Work History

T-Mobile
Beaumont, TX

Mobile Expert (Key Holder)
04.2020 - Current

Job overview

  • Recommended complementary purchases to customers, increasing revenue.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Performed in-store product demonstrations at assigned events.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Managed efficient cash register operations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Guided customers to quickly locate merchandise in showroom.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored entrances and exits to promote store safety and minimize product loss.
  • Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Operated product tools, equipment and point of sale terminals.
  • Maintained accurate records of sales and customer information.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished, faced and organized merchandise on shelving.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.

Pier One Imports
Beaumont, TX

Sales Representative
10.2019 - 03.2020

Job overview

  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consulted with businesses to supply accurate product and service information.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Stayed current on company offerings and industry trends.
  • Informed 50 or more customers per day of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.
  • Built relationships with customers and community to promote long term business growth.
  • Kept detailed records of daily activities through online customer database.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Quoted prices, credit terms and other bid specifications.
  • Maintained current knowledge of evolving changes in marketplace.
  • Collaborated with cross-functional teams to identify and address customer needs.

Best Buy
Beaumont, TX

Sales Leader
09.2015 - 08.2019

Job overview

  • Participated in store meetings and product training sessions to understand and sell items.
  • Managed CRM system to coordinate information from lead sources.
  • Processed and stocked merchandise in accordance with store standards.
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
  • Enhanced company profile by attending industry trade shows and conferences to answer questions, promote products and offer informative talks.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Developed multiple sales strategies to address range of project and customer types.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Handled cash register operations and customer transactions to process payments.
  • Created annual performance-based sales plans organized by sub-markets to drive consistent financial and sales growth company-wide.
  • Performed inventory control procedures to manage stock.
  • Monitored sales team performance and provided constructive feedback.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed and maintained knowledge of current sales and promotions.
  • Achieved sales metrics consistently by creating SMART goals based on available sales data.
  • Kept detailed track of sales and customer information in company system.
  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.

Walmart
Beaumont, TX

Grocery Stocker
10.2009 - 11.2011

Job overview

  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Greeted customers and directed to requested products.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Maintained effective team member communication.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Answered customer questions and provided detailed product information.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Maintained stockroom records and generated reports for management.
  • Processed and packaged stock items for customer purchases.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Education

Lamar Institute of Technology
Beaumont, TX

Associate of Science from Process Operator
05.2010

University Overview

Central Senior High School
Beaumont, TX

High School Diploma
06.2008

University Overview

Skills

  • Sales Contracts
  • Device Activation
  • Customer Care
  • Meeting Sales Goals
  • Store Layouts
  • Item Ticketing and Pricing
  • Client Needs Assessment
  • Building Customer Loyalty
  • POS Transactions
  • Creative Solutions
  • Sales Assistance
  • Customer Interaction

Timeline

Mobile Expert (Key Holder)
T-Mobile
04.2020 - Current
Sales Representative
Pier One Imports
10.2019 - 03.2020
Sales Leader
Best Buy
09.2015 - 08.2019
Grocery Stocker
Walmart
10.2009 - 11.2011
Lamar Institute of Technology
Associate of Science from Process Operator
Central Senior High School
High School Diploma

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Quentin King