NANCY TREVINO
Port Lavaca,Texas
Summary
Bilingual retail sales professional with experience in sales, customer service, leadership, and daily business operations. Proven success as a T-Mobile Mobile Expert and Team Lead, consistently achieving monthly sales goals and Winner's Circle recognition. Also brings five years of hospitality experience at the front desk, customer service, and auditing.
Overview
7
7
years of professional experience
Work History
Mobile Expert / Key Holder / Team Lead
T-Mobile
01.2025 - Current
- Consistently meet and exceed monthly sales and performance goals; achieved Winner's Circle recognition for strong sales performance
- Deliver exceptional customer service by identifying customer needs and recommending personalized solutions.
- Coached team members, enhancing sales performance and elevating customer experience.
- Oversaw daily store operations in absence of management, ensuring seamless service and customer satisfaction.
- Trained and supported new hires through hands-on coaching.
- Managed merchandising, price changes, and store presentation to maintain brand standards and drive sales.
- Supported the team in achieving sales goals and maintaining operational standards
- Assisted in managing and conducting complete inventory counts for store products.
- Used strong communication, product knowledge, and problem-solving skills to successfully close sales.
Auditor/Customer Service
Holiday Inn
10.2019 - 12.2024
- Delivered welcoming customer service to hotel guests, enhancing overall guest satisfaction. Managed front-desk operations, guest check-ins and check-outs, reservations, and customer requests. Addressed guest concerns with professionalism, contributing to a positive hotel experience. Performed auditing responsibilities and maintained accurate financial and operational records. Handled transactions and ensured accuracy of daily reports. Worked effectively in a fast-paced environment while maintaining attention to detail. Coordinated with team members to streamline daily hotel operations, ensuring efficiency.
- Reconciled guest folios and postings in Holiday Inn property management system.
- Audited daily cash drawers, deposits, and payment records for front desk accuracy.
- Prepared night audit reports for rooms, revenue, and occupancy records.
Education
High School Diploma -
Calhoun High School
Skills
- Bilingual Customer Service
- Retail Sales
- Team leadership
- Employee training
- Sales forecasting
- Shift management
- Sales Goal Achievement
- Inventory Management
- Customer Engagement
Personal Information
Title: BILINGUAL RETAIL SALES PROFESSIONAL
Timeline
Mobile Expert / Key Holder / Team Lead
T-Mobile
01.2025 - Current
Auditor/Customer Service
Holiday Inn
10.2019 - 12.2024
High School Diploma -
Calhoun High School