Ashley Garcia

• Developed and managed the daily/weekly planning, scheduling of meetups.

• Managed visual content creation, as well as copy writing for posts, stories and related medium. This would include sourcing, curating, and managing photo and video content.

• Established a positive online presence for the group and brought together mothers and children within the community

• Supervised and organized community events with over 2,300 members, including annual Holiday Toy Drive and Thanksgiving Food Drive for the community.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Resolved various issues and discrepancies for customers.
• Handled billing information over phone.
• Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
• Provided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.
• Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
• Provided customers with information about availability and pricing.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

• Reviewed aviation mission accomplishment reports for accuracy.

• Conducted aircrew interviews.
• Scheduled aircrew training, aircraft flights, and maintained mission information in accordance with federal records maintenance laws.

• Created and maintained aviation personnel flight records, files, and reports.

• Evaluated completed work, and group performance,

Trained and Certified subordinates in the aforementioned duties.

• Manged emergency management sector for the squadron
• Knowledgeable with authenticating Military Pay Orders, Aeronautical Orders, conducting quarterly Entitlement Verifications Reports, maintaining and verifying medical AF Form 1042 (Flight Physical Worksheet), and Physiological Form 702 requirements for safety of flight, and creating/reporting pay actions to finance through Case Management System.
• Supervised a nd led a team of 3 new Aviation Resource specialists in all aspects pertaining to the Aviation Resource Management career field.