Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Connie Peterson

Apple Valley,Minnesota

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience

Work History

Office Administrator/Sales Support

Russell Room Remodelers
Woodbury, MN
05.2022 - 06.2024
  • Provide general administrative office support
  • Provide administrative support to sales and design teams
  • Intake new job lead information
  • Create new job lead folders on the network and for the sales staff
  • Create and organize Design and Construction folders
  • Schedule site visits
  • Collect and organize bids
  • Manage BuilderTrend data
  • Assist in change orders
  • Product ordering and contractor scheduling

Inside Sales Support

Shaw/Stewart Lumber Co.
Minneapolis, MN
04.1996 - 05.2022
  • Developed quotes for products requested by customers.
  • Provided customer support to external sales team members and external customers.
  • Worked closely with logistics teams to ensure timely delivery of orders placed by customers.
  • Assessed customer feedbacks and complaints and initiated corrective actions when needed.
  • Responded promptly to customer inquiries regarding product features, pricing, availability.
  • Maintained accurate records of customer interactions in a CRM system.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Processed customer orders, exchanges and returns and kept customers informed about progress.
  • Processed sales orders and managed order fulfillment to ensure accurate and timely delivery.

Education

Associate of Applied Science - Accounting/Business Administration

Minnesota School of Business
Minneapolis, MN
09-1993

Skills

  • Telephone reception
  • Scheduling
  • Administrative Support
  • Customer Engagement
  • File Maintenance
  • Database entry
  • Business Administration
  • Salesforce Management
  • Document Management
  • Customer Service

Affiliations

  • Enjoy golfing, bowling and pickle ball.

References

References available upon request.

Timeline

Office Administrator/Sales Support

Russell Room Remodelers
05.2022 - 06.2024

Inside Sales Support

Shaw/Stewart Lumber Co.
04.1996 - 05.2022

Associate of Applied Science - Accounting/Business Administration

Minnesota School of Business

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Connie Peterson