BRENDA NUNEZ

• Administrative Support: Managed daily office operations, including scheduling, correspondence, and maintaining organized records.
• Sales Assistance: Supported the sales team by preparing quotes, proposals, and contracts, and maintaining customer relationship management (CRM) systems.
• Customer Relations: Provided exceptional customer service, responding promptly to inquiries, resolving issues, and ensuring customer satisfaction.
• Document Management: Prepared and reviewed reports, presentations, and invoices with high accuracy.
• Coordination: Scheduled meetings, arranged travel, and coordinated logistics for team events.
• Communication: Acted as a liaison between departments, ensuring smooth information flow and collaboration.
• Sales Tracking: Monitored sales metrics and generated performance reports to assist in strategy planning.
• Process Improvement: Identified opportunities for operational efficiency and implemented solutions to enhance productivity.

• Reported delays, accidents or other traffic and transportation situations.
• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Managed daily delivery and work schedules to maximize coverage.
• Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
• Monitored changes in delivery schedule and communicated changes to customers.
• Tracked changes in computer system to keep records current and accurate.
• Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
• Kept detailed and updated records of calls in physical and electronic databases.
• Utilized various software systems to facilitate movement, planning and scheduling.
• Recorded results of service calls to create report summaries for senior management.
• Alerted personnel of road and weather hazards to minimize accidents and delays.
• Worked closely with transportation supervisor to dispatch and assign loads.
• Leveraged GPS devices and computer programs to plan routes, update customers

• • Assisted with answering phones, filing paperwork, entering data and [Task] to support operations department.
  • Updated and input route information into computer system on daily basis.
  • Reported safety or customer service related issues to supervisor or manager.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Dispatched commercial, residential and roll off trucks as well as managed scale operations.
  • Assisted dispatchers by responding to customer and driver complaints and inquiries.
  • Traveled to field sites and assisted with evaluation of equipment or components.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Copied, sorted and filed records of office activities and business transactions.
  • Computed, recorded and proofread data or reports.