Whitney Bolden
Cypress,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Lead Customer Service Rep, Lead Sales Rep
Texas Pride Disposal
09.2018 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Negotiated prices, terms of sales and service agreements.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Trainer Warehouse Worker/Order Puller
Pink Zebra,
10.2016 - 09.2018
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Utilized warehouse management system to accurately track and update inventory records.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
Receptionist
Weston Lakes Country Club
03.2006 - 07.2015
- Managed over 50 customer calls per day.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Warehouse Worker
Gulf States Toyota
08.2013 - 04.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Teacher's Aide/Substitute Teacher
Royal ISD Brookshire
12.2011 - 10.2013
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
- Followed lesson plans designed by absent teachers.
Collections Specialist
Allied Data
10.2010 - 12.2011
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
Lead Cashier/Front End Team Lead
Wal-Mart
09.2008 - 10.2010
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Approached every question or concern with calm and level-headed approach.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Laborer/Forklift Operator
Bae Systems Inc.
10.2006 - 10.2008
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Education
Some College (No Degree) - Business
Houston Community College
Houston, TXHigh School Diploma - Business Admin
Sealy High School
San Felipe, TX2006
Some College (No Degree) -
Paul Quinn College
Dallas, TXSkills
RELEVANT PROFESSIONAL
- Professional demeanor
- Organized, detail-oriented, competent follow through skills
- Excellent computer skills - MS Word, Excel, PowerPoint, Outlook
- Excellent communication skills - spelling, grammar and proofreading
- Exceptional interpersonal skills - positive/friendly demeanor, attentive listener
- Ability to exercise good judgment/decision making when necessary
- Ability to prioritize and multi-task - great time management
- Ability to take initiative - assertive and confident
- Ability to work well in a team environment
Timeline
Lead Customer Service Rep, Lead Sales Rep
Texas Pride Disposal
09.2018 - Current
Trainer Warehouse Worker/Order Puller
Pink Zebra,
10.2016 - 09.2018
Warehouse Worker
Gulf States Toyota
08.2013 - 04.2015
Teacher's Aide/Substitute Teacher
Royal ISD Brookshire
12.2011 - 10.2013
Collections Specialist
Allied Data
10.2010 - 12.2011
Lead Cashier/Front End Team Lead
Wal-Mart
09.2008 - 10.2010
Laborer/Forklift Operator
Bae Systems Inc.
10.2006 - 10.2008
Receptionist
Weston Lakes Country Club
03.2006 - 07.2015
Some College (No Degree) - Business
Houston Community College
High School Diploma - Business Admin
Sealy High School
Some College (No Degree) -
Paul Quinn College
Similar Profiles
Fred Boas IVFred Boas IV
Maintenance Mechanic Supervisor at Texas Pride DisposalMaintenance Mechanic Supervisor at Texas Pride Disposal
BRENDA NUNEZBRENDA NUNEZ
Office Administrator/ Sales at Texas Pride DisposalOffice Administrator/ Sales at Texas Pride Disposal
MATT GOEHRINGMATT GOEHRING
REGIONAL CONTROLLER at Texas Pride DisposalREGIONAL CONTROLLER at Texas Pride Disposal