Ashley Garcia
Alburtis,PA
Summary
-Insightful Insurance Sales Agent of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement.
-Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
-Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Primerica
Alburtis, PA
05.2022 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
- Marketed life insurance products to increase customer bases and revenue.
Lead Cocktail Server
Sands Casino
Bethlehem, PA
04.2009 - 03.2020
- Participated in inventory management tasks, maintaining adequate stock levels for daily operations.
- Supported ongoing staff development through sharing knowledge, experience, and best practices.
- Efficiently balanced multiple responsibilities during high-volume periods without sacrificing quality of service.
- Managed challenging situations with professionalism, resolving guest concerns promptly and effectively.
- Contributed to overall team success through active communication, collaboration, and support of fellow servers and bartenders.
- Developed lasting relationships with regular clientele by remembering preferences and anticipating needs.
- Trained new team members on proper serving techniques and company policies, promoting consistency across staff.
- Ensured compliance with local alcohol regulations through diligent monitoring of patron consumption levels and proper identification checks.
- Assisted in planning special events, coordinating appropriate staffing levels and ensuring smooth execution of functions.
- Increased sales significantly by upselling higher-end products to customers.
- Supported needs of 50- person wait staff who attended to specific needs of countless customers daily at the casino
CNA
The Lutheran Home at Topton
Topton, PA
02.2005 - 01.2008
- Assisted patients with daily living activities, promoting independence and dignity.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Documented patient information and care activities in electronic health record.
- Supported needs of 16+ residents under long-term care.
Education
Life Insurance License - Life Insurance
Primerica
Duluth, GA05.2024
High School Diploma -
Emmaus High School
Emmaus, PA06.2005
Skills
- Insurance Coverage Verification
- Data Entry
- Customer Billing
- Administrative Functions
- CRM Software
- Call Center customer service
- Financial Planning
- Appointment Scheduling
Websites
Certification
-Life insurance license
-Microsoft office skills
Timeline
Life Insurance Agent
Primerica
05.2022 - Current
Lead Cocktail Server
Sands Casino
04.2009 - 03.2020
CNA
The Lutheran Home at Topton
02.2005 - 01.2008
Life Insurance License - Life Insurance
Primerica
High School Diploma -
Emmaus High School