Ashley Garcia
Santa Ana,CA
Summary
A responsible and motivated student currently pursuing a career in the veterinary field who holds a solid foundation in customer service principles and practices. Possesses excellent communication skills, quick learning and a strong work ethic. Skilled in handling challenging situations with professionalism and empathy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Irvine Pet Hospital
01.2024 - Current
- Monitored animal behavior and reported any health concerns to veterinarians
- Cleaned and disinfected cages, kennels, and examining and operating rooms
- Provided daily care for animals by bathing, feeding, watering, and exercising
- Maintained and sterilized surgical instruments and equipment
- Provided clerical support by copying, faxing, and filing documents
- Oversaw multiple daily animal hospital operations, scheduled appointments, and communicated with pet owners, veterinary staff and other stakeholders in a friendly and professional manner
Customer Service Representative
Lowe's Home Improvement
01.2022 - 11.2024
- Processed cash/credit payments and returns/exchanges as a cashier, using point-of-sale systems
- Answered all phone calls to provide information about products, services, policies and promotions
- Assisted customers in finding items, checking inventory at other locations and placing electronic purchases if necessary
- Performed floor moves, merchandising and display maintenance to keep the sales floor well-stocked and organized
- Maintained a 95% customer satisfaction rate by addressing inquiries and resolving issues promptly
Barista
Starbucks
01.2020 - 10.2022
- Crafted quality handmade beverages with regards to company standards and guidelines
- Maintained up-to-date knowledge of changing company coffee roasts
- Excelled at all fundamental store roles including: bar, order support, store support, and POS use
Education
OC Veterinary Assistant School
Garden Grove, CA01-2024
High School Diploma -
Saddleback High School
Santa Ana, CA01-2020
Skills
- Interpersonal skills
- Resistance to stress
- Work with animals
- Computer literacy
- Conflict resolution
Qualifications
Fluency in English and Spanish | Google Apps/MS Office | Data entry | Multitasking | Teamwork
Certification
Veterinary Attendant, OCVAS, 11/24
Timeline
Veterinary Assistant
Irvine Pet Hospital
01.2024 - Current
Customer Service Representative
Lowe's Home Improvement
01.2022 - 11.2024
Barista
Starbucks
01.2020 - 10.2022
OC Veterinary Assistant School
High School Diploma -
Saddleback High School