Ashley Garcia
Newark
Summary
Versatile professional with a track record of enhancing customer satisfaction and streamlining permit processes at Truckers Permitting Services Inc. Excelled in customer service and rapid learning ability, adept in American Sign Language. Proven adaptability across diverse roles, significantly improving client trust and operational efficiency without exceeding a 55-word limit.
Overview
8
8
years of professional experience
Work History
Trucking Support Specialist
Truckers Permitting Services Inc
10.2017 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and inter/intrastate departments, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintaining fleets and independent contractor permits and license's in good standing and abiding all laws and requirements to operate commercial vehicles.
Lyft Driver
Lyft
04.2018 - 03.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during rides to uphold company reputation.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Daycare Teacher's Assistant
Adventures In Learning
05.2017 - 09.2017
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Education
High School Diploma -
James J. Ferris Highschool
Jersey City06-2013
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Fluent Spanish
- American Sign language
- Rapid learning ability
- Adaptability
- Time Efficient
Timeline
Lyft Driver
Lyft
04.2018 - 03.2019
Trucking Support Specialist
Truckers Permitting Services Inc
10.2017 - Current
Daycare Teacher's Assistant
Adventures In Learning
05.2017 - 09.2017
High School Diploma -
James J. Ferris Highschool
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