Tia LaCaze

• Coordinate freight operations using DAT, Truckstop, and 123 Load Boards.
• Negotiate load rates with brokers to maximize profitability.
• Schedule pickups and deliveries while planning efficient routes.
• Maintain communication with drivers and brokers to ensure on-time delivery.
• Manage load confirmations, documentation, and invoicing.
• Utilize TMS and CRM platforms to track loads and maintain records.

Healthcare Customer Service Representative, Parkland Healthcare, November 2022-July 2025 remote

• Maintained client confidentiality according to HIPAA regulations at all times.
• Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
• Assisted in checking patient's insurance eligibility prior to their appointment.
• Adhered to HIPAA regulations when handling confidential patient information.
• Collected payments from patients and entered them into the billing system accurately.
• Provided customer service by answering inquiries, resolving complaints, and providing genera information to clients regarding healthcare services.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Resolved customer complaints promptly and efficiently.
• Provided exceptional customer service to ensure customer satisfaction.
• Answered customer inquiries via phone, email, and chat.
• Provided accurate information about products and services to customers.