Ashley Garcia
West Nyack,US
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Office Administrative Assistant
The Nyack Seaport
06.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office managers
- Provided clerical support to company employees by copying, faxing, and filing documents.
Assistant Branch Manager
Trustco Bank
08.2023 - 12.2023
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
Customer Service Associate
Target
03.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
- Responded to customer calls to answer questions about products and services
Education
High School Diploma -
Clarkstown North Senior High School
New City, NY 09.2013 - 06.2017
Skills
Filing and data archiving
Customer service
Multi-line phone proficiency
Fluent in Spanish
Filing and data archiving
Problem-solving skills
Money handling abilities
Spanish Translation
Timeline
Assistant Branch Manager
Trustco Bank
08.2023 - 12.2023
Office Administrative Assistant
The Nyack Seaport
06.2021 - Current
Customer Service Associate
Target
03.2021 - 08.2021
High School Diploma -
Clarkstown North Senior High School
09.2013 - 06.2017