Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
Generic
Ashley Garcia

Ashley Garcia

General Manager
East Amherst,NY

Summary

Dynamic and results-driven General Manager with over 20 years of B2B experience focused on driving revenue growth and enhancing profit margins. Proven ability to thrive in high-pressure environments while managing multiple projects. Meticulous leader and strategic planner, equipped with extensive managerial expertise that fosters a vision for success and inspires teams to achieve peak performance. Committed to delivering exceptional customer experience and operational excellence, consistently aligning business objectives with innovative solutions.

Overview

15
15
years of professional experience

Work History

General Manager

ALKEGEN
11.2024 - Current
  • Driving the success of our High Efficiency Filtration Business by leading strategy, P&L management, and operations for a team of 200+.
  • Focused on delivering sustainable growth, operational excellence, and innovative solutions that meet the evolving needs of customers and stakeholders.
  • Nurturing strong relationships with clients, vendors, and partners to guarantee long-term success and loyalty.
  • Oversee budget development, forecasting, and financial reporting processes to monitor alignment with organizational objectives accurately.
  • Developing and implementing strategies to increase sales and profitability.
  • Enhancing efficiency through coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Senior Director, Global Sales & Service

ALKEGEN
01.2022 - 11.2024
  • Transformed the integration of two major companies (Unifrax and Lydall) into a unified global organization, Alkegen, driving seamless operations and maximizing synergies.
  • Expanded Sales & Service Team to Include all Alkegen Business Units, revenue responsibility increased from $18M to $115M and fueling continuous upward momentum.
  • Unified inside sales and customer service functions into one dynamic, customer-centric organization, driving commercial excellence and elevating the overall customer experience.
  • Led team of 150+ Frontline employees situated across 37 sites spanning 13 countries, influencing exemplary performance across diverse countries, while driving scalability through optimization.
  • Managed process re-engineering to improve and harmonize end-to-end service processes.
  • Designed and executed customized professional growth programs for high potential commercial leaders.
  • Led Commercial Effectiveness Programs to accelerate growth (CRM Launch, Account Management Strategy, Customer Feedback Tools, etc.)

Senior Manager Global Customer Service

Unifrax I LLC
09.2020 - 01.2022
  • Orchestrated the global alignment of customer service processes, optimizing efficiency and enhancing customer satisfaction across diverse markets.
  • Proactively spearheaded the resolution of intricate customer service issues, conducting in-depth root cause analyses to swiftly implement targeted containment actions and deliver enduring, strategic solutions
  • Revitalized and reengineered the global customer service organization, strategically realigning its structure to maximize support for business units and raise customer satisfaction to new heights.
  • Empowered a high-performing team of 45 customer service professionals to drive exceptional service delivery through effective leadership, mentoring and coaching, and fostering a culture of excellence.

Senior Executive Assistant & Communications Manager

Unifrax I LLC
01.2020 - 10.2020
  • Provided executive support and acted as the primary point of contact for the CEO office.
  • Supported CEO and senior leadership team on a wide range of activities including: coordinating external interactions, serving as a single point of contact to internal and external parties, organizing and prioritizing tasks and meetings, gathering and analyzing information needed to support decisions, and following up on decisions, actions, and issues.
  • Served as a liaison to the senior leadership team, board of directors, owners, and attend key meetings as needed.
  • Responsibilities also included managing an extremely active calendar of appointments and corporate events for the executive team.
  • Collaborated with numerous departments on a variety of internal communication pieces and processes, ensuring consistency in Corporate brand, vision, and messaging.

Director Of Communications

Stellar Materials, LLC
01.2016 - 01.2020
  • Oversaw all aspects of the company's communication, both internally and externally.
  • Formulated and directed marketing strategies, initiatives, activities, and policies to promote products and services.
  • Collaborated cross-functionally with numerous departments to ensure consistent brand, vision, corporate messaging, and goals.
  • Built, developed, and led marketing and sales support teams capable of carrying out administrative, marketing, customer service and sales duties.
  • Planned and oversaw all internal and external events and meetings.
  • Administrator for internal and external communication tools, programs, and platforms.

Marketing Manager

Stellar Materials, LLC
01.2011 - 01.2016
  • Developed and implemented all marketing initiatives for company.
  • Ensured marketing communications were coordinated, supported the marketing plan objectives, and met organizational expenditure requirements.
  • Developed and maintained external website and intranet.
  • Organized all customer workshops, trade shows, and sales meetings.

Education

Bachelor's degree - Marketing

Florida Atlantic University - College of Business
Boca Raton, FL
08.2015

Skills

  • Business-to-Business (B2B)
  • Customer relationship management
  • Operations Management
  • Marketing & Branding
  • Microsoft Office Expertise
  • Microsoft Dynamics CRM
  • Executive Presentations
  • Commercial Effectiveness
  • Leadership & Coaching

Websites

Interests

Women in Leadership ERG:

  • Founding Member of Alkegen's ERG focused on creating an inclusive culture that inspires and actively promotes gender equality in all opportunities and interactions
  • On planning committee for annual Alkegen International Women's Day Event 1 of 3 Hosts


WNY Women's Foundation:

  • Promote and Attend Annual Local Event
  • Volunteered as Mentor in their first ever mentoring program, Ready, Set, Lead in 2024

Timeline

General Manager

ALKEGEN
11.2024 - Current

Senior Director, Global Sales & Service

ALKEGEN
01.2022 - 11.2024

Senior Manager Global Customer Service

Unifrax I LLC
09.2020 - 01.2022

Senior Executive Assistant & Communications Manager

Unifrax I LLC
01.2020 - 10.2020

Director Of Communications

Stellar Materials, LLC
01.2016 - 01.2020

Marketing Manager

Stellar Materials, LLC
01.2011 - 01.2016

Bachelor's degree - Marketing

Florida Atlantic University - College of Business

Similar Profiles

CREATE PROFILE
Ashley GarciaGeneral Manager
Resume profile created at Zety.com