Ashley Garcia
Lufkin,TX
Summary
Highly organized individual with a focus on maintaining compliance and enhancing customer interactions. Known for strong attention to detail and multitasking abilities, supporting various departments through effective communication and timely resolution of issues.
Overview
5
5
years of professional experience
Work History
Driver Qualification Technician
LeeTrans
Lufkin, TX
02.2025 - Current
- Managed and maintained driver qualification (DQ) files to ensure compliance with FMCSA, DOT, and company regulations.
- Reviewed driver applications, motor vehicle records (MVRs), medical certificates, and required documentation for accuracy and completeness.
- Processed new driver onboarding and verified all qualification requirements before employment.
- Monitored expiration dates for licenses, medical certifications, and endorsements to ensure continuous compliance.
- Conducted regular audits of driver qualification files and corrected documentation discrepancies.
- Maintained accurate electronic and paper records while protecting confidential employee information.
- Communicated with drivers, managers, and third-party agencies to obtain required documentation and resolve compliance issues.
- Prioritized multiple deadlines in a fast-paced office environment while maintaining organization and efficiency.
- Provided exceptional customer service by assisting drivers and internal departments with qualification and compliance questions.
CNA
PineCrest
08.2022 - 09.2024
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas.
- Collaborated with healthcare team to develop individualized care plans.
- Documented patient information accurately in electronic health records systems.
- Trained new staff on operational procedures and patient care protocols efficiently.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Certified Dementia Practitioner
Crew Member
Smoothie King
Lufkin, TX
04.2022 - 08.2022
- Prepared smoothies following standardized recipes to ensure quality and consistency.
- Operated blenders and other equipment safely to maintain efficient workflow.
- Provided excellent customer service by greeting customers and addressing inquiries promptly.
- Maintained cleanliness of workstations and equipment in compliance with health standards.
Barista
Dojo Coffee Shop
Huntington, TX
03.2022 - 07.2022
- Crafted high-quality espresso beverages following established recipes and standards.
- Maintained cleanliness and organization of workstations to promote efficiency.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Operated coffee brewing equipment, ensuring optimal functionality and safety protocols.
Customer Service Cashier
Academy Sports + Outdoors
Lufkin, TX
07.2021 - 04.2022
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers in locating products and answering inquiries effectively.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to ensure efficient service during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Shawnee Prairie Academy
Huntington, TX06.2021
Skills
- Time management
- Customer service
- Problem-solving
- Attention to detail
- Verbal and written communication
- Multitasking Abilities
Timeline
Driver Qualification Technician
LeeTrans
02.2025 - Current
CNA
PineCrest
08.2022 - 09.2024
Crew Member
Smoothie King
04.2022 - 08.2022
Barista
Dojo Coffee Shop
03.2022 - 07.2022
Customer Service Cashier
Academy Sports + Outdoors
07.2021 - 04.2022
High School Diploma -
Shawnee Prairie Academy