Ashley Garcia Osorio
Sparks,NV
Summary
Analytical, detail-focused professional with extensive experience reviewing documentation, verifying eligibility, investigating discrepancies, and managing confidential information in compliance-driven environments. Strong background in state government operations, quality control investigations, financial reconciliation, and high-volume customer interaction. Skilled in interpreting policies, evaluating supporting evidence, and making accurate determinations based on regulatory standards. Seeking an Insurance Examiner I role with the State of Nevada to apply strong case review, analytical reasoning, and documentation accuracy skills.
Overview
2026
2026
years of professional experience
Work History
Field Services Technician
Nevada DMV
- Reviewed legal documents for identity, residency, and eligibility to determine approval for IDs, licensing, registration, title issuance, and restricted services.
- Evaluated complex ownership documentation including wills, probate court documents, liens, affidavits, out-of-state titles, VIN inspection certifications, and abandoned vehicle paperwork.
- Verified authenticity of personal and legal documents such as birth certificates, passports, SSA records, immigration documents, and physician certifications.
- Determined whether applicants met regulatory requirements under Nevada Revised Statutes, REAL ID Act, medical eligibility, and residency rules.
- Entered case data with strict accuracy and maintained confidentiality of sensitive information.
- Resolved discrepancies by requesting additional documentation, clarifying policy requirements, and applying proper exceptions when supported by law.
- Identified potential fraud and escalated cases appropriately.
- Provided written and verbal explanation of decisions, requirements, and next steps to the public.
- Provided exceptional customer service, addressing inquiries and concerns effectively.
Manufacturing Quality Lead
NOW Foods
09.2024 - Current
- Investigated complex non-conformances by reviewing supporting evidence, interviewing personnel, analyzing documentation, and determining root causes.
- Collaborated with cross-functional teams to resolve quality issues and implement corrective actions.
- Evaluated whether lots met release criteria under federal, cGMP, and internal quality regulations.
- Initiated AQL inspections and reviewed large datasets to determine the scope of impact on affected products.
- Managed Oracle statuses including quarantines, rejections, and approvals; ensured accurate record updates and proper disposition.
- Reviewed Batch Production Records, deviation reports, testing data, sanitation records, and reconciliation forms to ensure compliance with regulatory and procedural requirements.
- Interpreted policies and SOPs to determine whether deviations could be approved or required corrective action.
- Documented findings in detailed, audit-ready reports.
- Led quality assurance initiatives to enhance product consistency and safety standards.
- Developed and implemented training programs for team members on quality control processes.
Quality Control Lead
Panasonic Energy
- Investigated defects, evaluated evidence, determined root causes, and documented findings for cross-functional review.
- Reviewed inspection data, production history, and case notes in systems such as MES, JIRA, and Smartsheet.
- Identified patterns and escalated issues requiring corrective actions.
- Communicated determinations and findings to engineers, supervisors, and operators.
- Ensured compliance with strict manufacturing, safety, and documentation policies.
Teller
Wells Fargo Bank
- Verified financial documents, endorsements, signatures, and IDs for compliance and fraud prevention standards.
- Balanced financial records, investigated discrepancies, and documented resolution steps.
- Handled confidential customer information and maintained strict audit accuracy.
- Explained regulatory requirements and account decisions to customers.
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and provided product information.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
Associate of Applied Science - Information Technology
Truckee Meadows Community College
7000 Dandini Boulevard, Reno, Nevada 89512Skills
- Case Review & Eligibility Determination
- Policy & Regulation Interpretation
- Claims/Document Verification
- Investigative Analysis
- Written & Verbal Determinations
- Fraud Prevention Indicators
- Complex Scenario Evaluation
- Confidential Records Handling
- High-Accuracy Data Entry
- Regulatory Compliance (NRS, REAL ID, cGMP, SOPs)
- Multi-System Case Processing (Oracle, LIMS, MES, JIRA, Smartsheet)
- Customer Service & De-escalation
- Critical Thinking & Problem Solving
- Problem-solving
- Positive attitude
- Troubleshooting and repair
Languages
Spanish
Full Professional
Timeline
Manufacturing Quality Lead
NOW Foods
09.2024 - Current
Quality Control Lead
Panasonic Energy
Field Services Technician
Nevada DMV
Teller
Wells Fargo Bank
Associate of Applied Science - Information Technology
Truckee Meadows Community College