Michael Brown
Duncan,OK
Summary
Client-focused professional committed to continuous learning and professional development. Strength in unsupervised work, rapid skill acquisition, and consistent delivery of quality results. Recognized for collaboration, relationship-building, and achieving measurable positive outcomes.
Overview
23
23
years of professional experience
Work History
Family Services Specialist II
Oklahoma Department of Human Services
Duncan, OK
07.2025 - Current
- Guided families through benefits application forms, ensuring accurate submission of paperwork and required documentation for timely access to services.
- Communicated program eligibility criteria, process steps, and next actions to families in clear, accessible language.
- Evaluated agency program eligibility standards and maintained compliance with applicable laws and regulations.
- Applied job-related software to prepare correspondence, document case notes, and assess client eligibility for SNAP, medical, and childcare subsidy benefits.
- Assisted new hires by providing detailed procedural operations and reviewing company policies to enhance understanding and compliance.
Fresh Team Lead
Walmart
Duncan, OK
06.2024 - 07.2025
- Coordinated fresh team schedules, breaks, and task assignments to ensure optimal floor coverage.
- Led fresh department opening routines and daily floor readiness.
- Trained associates on food safety, sanitation, and quality standards.
- Inspected displays, coolers, and prep areas to maintain high standards of store presentation.
- Communicated inventory needs to support fresh ordering and replenishment.
- Provided support to team by answering questions and clarifying tasks and customer concerns on the sales floor.
- Generated daily reports on departmental performance metrics to track progress and identify areas for improvement.
Stocking 2 Team Lead
Walmart
Duncan, OK
05.2023 - 06.2024
- Oversaw unload, sorting, stocking, vizpicking bins, zoning, one-touch, apparel processing, and powered lifting equipment use to ensure efficient merchandise flow.
- Delegated daily tasks and ensured accurate handling of high-ticket merchandise to foster team accountability and enhance performance follow-up.
- Trained associates on backroom processes and safety guidelines to enhance customer service and streamline store operations.
- Reviewed incoming shipments and planned with management during freight meetings.
Overnight Clean Team Lead
Walmart
Duncan, OK
08.2020 - 05.2023
- Delegated daily cleaning tasks to team members, ensuring store facilities and the fresh department were consistently maintained.
- Monitored team progress and enforced deadlines, ensuring timely completion of cleaning objectives.
- Oversaw floor scrubbing, waxing, claims processing, and pallet sorting to maintain operational flow and equipment readiness.
- Completed special requests such as product mod setting, overstock verification, bin picks, shelf stocking support, truck unloading, and vendor delivery audits reliably.
Food Sales Associate
Walmart
Duncan, OK
02.2020 - 08.2020
- Maintained organized inventory and effective floor presentation by restocking shelves and addressing merchandise outs.
- Streamlined daily operations through precise bin picking, efficient claims processing, and consistent price maintenance.
- Enhanced store readiness during truck unloading to ensure timely product availability.
Training Specialist
Subway Restaurant
Duncan, OK
07.2016 - 01.2020
- Trained new hires on daily duties and workplace procedures to ensure smooth onboarding. Prepared daily and weekly reports to track team performance and operational efficiency. Handled food preparation, cleaning, customer service, and weekly inventory counts to maintain high standards of service.
- Trained new hires on daily duties and workplace procedures to ensure smooth onboarding.Prepared daily and weekly reports to track team performance and operational efficiency.Handled food preparation, cleaning, customer service, and weekly inventory counts to maintain high standards of service.
- Monitored employee progress in training modules to ensure comprehension.
- Trained staff on POS register use and order accuracy procedures
- Facilitated food safety and sanitation instruction for sandwich preparation teams.
Data Analyst
Oklahoma Medical Research Foundation
Oklahoma City, OK
07.2012 - 05.2016
- Translated raw data into actionable insights using statistical techniques, supporting research objectives.
- Analyzed large datasets to identify trends, patterns and correlations for research insights.
- Conducted genetic and clinical data analysis, enhancing research interpretation and decision-making.
- Develop reports, posters, and manuscripts to communicate findings and analytical results.
- Prepared tables and summaries for grant proposals and research documentation, facilitating clear communication of findings.
- Collaborated with investigators on data definitions and reporting needs.
- Maintained secure records following foundation privacy and research standards.
Event Specialist
Advantage Sales & Marketing
Lawton, OK
02.2010 - 10.2010
- Coordinated setup of event displays, sampling stations, and branded materials to engage consumers.
- Enhanced brand visibility for clients through consumer product use demonstrations in public settings.
- Communicated product features to shoppers using approved talking points to drive interest.
Sales Associate
General Nutrition Company
Lawton, OK
11.2007 - 02.2010
- Advised customers on supplement selection and sports training plans, enhancing their fitness journeys. Coordinate team-based store activities to support goal achievement and consistent service.
- Advised customers on supplement selection and sports training plans, enhancing their fitness journeys.Coordinate team-based store activities to support goal achievement and consistent service.
- Checked and confirmed inventory levels to ensure stock accuracy. and reported missing GNC products.
Shipment Loader
Family Dollar Warehouse
Duncan, OK
06.2006 - 08.2006
- Staged and loaded shipments into distribution trucks, ensuring timely outbound distribution.
- Inspected boxes and pallets for damage prior to loading, maintaining quality standards.
- Reported damaged goods to supervisor for prompt inspection and repair.
Welder
Haulmark Industries
Duncan, OK
04.2004 - 05.2005
- Assembled trailer frame components, collaborating with the fabrication team to ensure structural integrity.
- Installed trailer flooring and sheet metal, contributing to completion of body structure.
- Routed electrical wiring for trailer lights and power systems, ensuring functionality and safety.
Welder
Elliot Manufactured Homes
Duncan, OK
08.2003 - 03.2004
- Operated manual and semi-automatic welding equipment in various positions to meet project specifications.
- Welded mobile home frames and assembled roofs to ensure structural integrity and safety.
- Repaired broken or cracked parts with cutting torches and welding equipment, restoring functionality and prolonging the lifespan.
Night Manager
Marlow Tobacco
Marlow, OK
06.2003 - 08.2003
- Oversaw nightly store operations, including payroll, invoicing, and shipment management, ensuring smooth end-of-day processes.
- Supervised night staff in cash handling, cleaning, and store closing tasks, maintaining compliance with safety protocols.
- Monitored and secured premises during night shifts, managing alarms and cash areas to safeguard assets.
Education
B.S. - Biological Science, Chemistry
Cameron University
Lawton, OK01-2012
B.A. - Mathematical Science
Cameron University
Lawton, OK01-2012
Skills
- Eligibility determination
- Benefit application support
- Case management
- Program compliance
- Policy Review
- Case documentation
- Client advocacy
- Conflict resolution
Timeline
Family Services Specialist II
Oklahoma Department of Human Services
07.2025 - Current
Fresh Team Lead
Walmart
06.2024 - 07.2025
Stocking 2 Team Lead
Walmart
05.2023 - 06.2024
Overnight Clean Team Lead
Walmart
08.2020 - 05.2023
Food Sales Associate
Walmart
02.2020 - 08.2020
Training Specialist
Subway Restaurant
07.2016 - 01.2020
Data Analyst
Oklahoma Medical Research Foundation
07.2012 - 05.2016
Event Specialist
Advantage Sales & Marketing
02.2010 - 10.2010
Sales Associate
General Nutrition Company
11.2007 - 02.2010
Shipment Loader
Family Dollar Warehouse
06.2006 - 08.2006
Welder
Haulmark Industries
04.2004 - 05.2005
Welder
Elliot Manufactured Homes
08.2003 - 03.2004
Night Manager
Marlow Tobacco
06.2003 - 08.2003
B.S. - Biological Science, Chemistry
Cameron University
B.A. - Mathematical Science
Cameron University