Michelle Bowlen
Las Vegas,NV
Summary
Dedicated Family Services Specialist II with 16 years of service seeking to transition into a Social Services Supervisory role. Offering unparalleled expertise in Nevada administrative codes/regulations, case management oversight, and inter-agency collaboration. Committed to leveraging nearly two decades of frontline experience to mentor staff, optimize service delivery and uphold the highest standards of Social Services for Nevada's families.
Overview
16
16
years of professional experience
Work History
Family Services Specialist II
State of Nevada Division of Social Services
Las Vegas, NV
04.2010 - Current
- Facilitated access to community resources for families in need.
- Conducted interviews and assessments to determine service eligibility and needs.
- Coordinated with external agencies to ensure comprehensive support services.
- Maintained confidential records and documentation in Amps/Nomads database.
- Mentored new staff members as they navigated the complexities of Family Services work by sharing knowledge and expertise to enhance overall team performance.
- Interpret and apply complex State and Federal regulations in ensuring 100% adherence to NRS and NAC.
- Assisted families in navigating the Social Services system, including applying for benefits, accessing resources and connecting with other family support services.
- Being a Blended Neon Caseworker at the Belrose office gave me the opportunity to fully immerse myself in identifying the needs of our community.
- Provide technical training to junior staff on effective client communication strategies and resource navigation, resulting in increased client engagement and Social Services implementation.
- Trained in all aspects of Casework including, Lobby, Non-Lobby, phone, work from home, Supervisor conferences while working at the Belrose location, CCT and have helped with many special projects.
- Supported DETR operations during pandemic response efforts.
- Helped facilitate Nevada's transition to BPR by conducting TCHD training for Belrose office staff.
Education
Associate of Science - Business Administration And Management
Las Vegas College
NV09-2003
High School Diploma -
Gresham High School
Gresham06-2001
Skills
- Confidentiality practices
- Accurate eligibility determination
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Professionalism
- Call center experience
- Microsoft Excel
- Microsoft Outlook and Teams
- Microsoft Office Suite
- Microsoft PowerPoint
- De-escalation techniques
- Ability to adapt communication style
- Quality control experience
Timeline
Family Services Specialist II
State of Nevada Division of Social Services
04.2010 - Current
Associate of Science - Business Administration And Management
Las Vegas College
High School Diploma -
Gresham High School