Ashley Garner
Arlington,TX
Summary
Dynamic Security Officer Supervisor with GardaWorld Security, skilled in crisis management and risk analysis. Proven track record in enhancing site security and training personnel, resulting in improved compliance and safety. Adept at incident investigation and fostering team morale, ensuring a secure environment while maintaining high standards of professionalism.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Officer Supervisor
GardaWorld Security
Dallas, TX
02.2020 - Current
- Supervised security operations, ensuring compliance with protocols and regulations.
- Trained and mentored new security personnel in operational procedures and emergency response.
- Conducted regular safety audits to identify vulnerabilities and implement corrective actions.
- Coordinated incident response efforts, liaising with law enforcement and emergency services as needed.
- Developed and enforced policies to enhance site security measures and reduce risks.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Evaluated security technology systems, recommending upgrades to improve operational efficiency.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Housekeeper
Mexia Ltc Nursing & Rehabilitation
Mexia, TX
03.2014 - 11.2015
- Maintained cleanliness and sanitation of patient rooms and common areas to ensure a safe environment.
- Assisted with laundry services, following proper handling and storage protocols for linens and personal items.
- Adhered to infection control procedures while using cleaning supplies and equipment effectively.
- Collaborated with nursing staff to address any housekeeping needs promptly and efficiently.
- Trained new staff on best practices for cleaning techniques and safety standards within the facility.
- Conducted routine inspections of facilities, identifying necessary repairs or maintenance for immediate action.
- Implemented efficient cleaning schedules to optimize workflow during peak operational hours.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated adaptability by adjusting tasks based on changing priorities in a fast-paced environment.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.3
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Direct Support Professional
Mexia State Supported Living Center
Mexia, TX
01.2008 - 10.2014
- Provided compassionate care and support to individuals with intellectual and developmental disabilities.
- Assisted clients in daily living activities, fostering independence and enhancing quality of life.
- Implemented individualized care plans, ensuring adherence to prescribed therapeutic goals.
- Collaborated with multidisciplinary teams to develop and adjust client care strategies.
- Trained new staff on best practices for client engagement and safety protocols.
- Monitored client progress, documenting behavioral changes and reporting to supervisors consistently.
- Advocated for client needs, facilitating effective communication between families and healthcare providers.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed recreational programs that promote social interaction and skill development among residents.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
- Facilitated community integration for clients, enriching their social networks and life experiences.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Liaised with key accounts to deliver targeted administrative household support.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
- Provided personalized care and support to individuals with disabilities, enhancing daily living skills.
- Assisted clients in achieving personal goals through tailored activity planning and implementation.
Education
High School Diploma -
Mexia High School
Mexia, TX05.2007
Skills
- Security management
- Access control
- Threat assessment
- Risk analysis
- Crisis management
- Patrol supervision
- Incident investigation
- CCTV operation
- Alarm monitoring
- Surveillance systems
- Security training
- Workplace safety
Certification
- Licensed [Job Title] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Timeline
Security Officer Supervisor
GardaWorld Security
02.2020 - Current
Housekeeper
Mexia Ltc Nursing & Rehabilitation
03.2014 - 11.2015
Direct Support Professional
Mexia State Supported Living Center
01.2008 - 10.2014
High School Diploma -
Mexia High School