Ashley Garris
Evansville,IN
Summary
A professional collections agent with focus on early-stage debt recovery. Skilled in negotiating payment plans and reducing outstanding balances. Known for collaborating effectively with team members and adapting to changing priorities. Reliable problem-solver with strong communication skills. Adept at training new staff and fostering a collaborative environment, ensuring high-quality service delivery.
Overview
8
8
years of professional experience
Work History
Early Stage Collections Agent
Liberty Federal Credit Union
01.2022 - Current
- Improved customer satisfaction by providing empathetic and prompt assistance during debt collection calls.
- Used skip tracing and other techniques to locate debtors
- Contributed to a supportive work environment by assisting new hires in understanding company protocols, systems, and best practices for early-stage collections activities.
- Streamlined debt recovery processes by maintaining accurate documentation of all customer communications and account details.
- Delivered exceptional member service on collection calls and maintained calm and professional
Member Service Representative
Liberty Federal Credit Union
11.2020 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Line Cook
Hacienda Mexican Restaurants
11.2019 - 12.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Restaurant Hostess
Hacienda Mexican Restaurants
10.2017 - 11.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Education
High School Diploma -
Central High School
Evansville, INSkills
- Goal oriented
- Debt negotiation
- Assertiveness
- Cash Handling
- Cleaning
- Microsoft Office
- Cashier
- Thinking outside the box
Timeline
Early Stage Collections Agent
Liberty Federal Credit Union
01.2022 - Current
Member Service Representative
Liberty Federal Credit Union
11.2020 - 01.2022
Line Cook
Hacienda Mexican Restaurants
11.2019 - 12.2020
Restaurant Hostess
Hacienda Mexican Restaurants
10.2017 - 11.2019
High School Diploma -
Central High School