Percy Jackson
Maywood,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Early Stage Collections Agent
Alliant Credit Union
Chicago, IL
11.2022 - Current
- Provided professional customer service while interacting with customers over the phone or through email correspondence.
- Followed up regularly with customers who had previously agreed upon repayment plans.
- Updated account status information in database after each contact with a debtor.
- Performed skip tracing activities when needed in order to locate missing debtors.
- Identified opportunities for process improvement within the collections department.
- Educated customers on the consequences of not making timely payments, such as late fees or interest charges.
Member Service Consultant (MSC)
Alliant Credit Union
Chicago, IL
06.2021 - Current
- Assisting members with resolution for online banking services & setups, Resolving bill pay issues, Payment processing, Administrating general assistance as a liaison between departments for members, Educating members of Alliant Credit Unions Products, Services and Rates, Maintaining Pivotal adherence as well as call quality holding a 96% or above, Assist teammates when possible
Security Guard
First Baptist Church
Melrose Park, IL
01.2015 - Current
- Acts as chief security opening and closing of facility ensuring the safety of its members
- Serves as bodyguard to a pastor and family responding to emergency situations as needed
- Covers church social events, delegating other officers to designated security posts.
Collection Specialist/ Accounts Receivable
UPS Global Business Services
Addison, IL
03.2019 - 11.2021
- Contacting business for past due invoices, Credit adjustments, Making outbound collection calls as well as receiving inbound calls
Collection Specialist/ Accounts Receivable
D&A Services
Des Plaines, IL
11.2019 - 03.2020
- Contacts consumers on past due retail accounts, Light skip tracing, 50+ outbound calls per hour/ as well as received inbound calls for payments, Set up payment arrangements with consumers based on income and expenses
Street Department/Public Works Laborer
Village of Bellwood
Bellwood, IL
01.2018 - 12.2018
- In charge of maintaining and enhancing streets, water and sewers, and overseeing garbage and recycling in Bellwood amongst other duties
- The primary functions of and services provided by the department street/alley maintenance
- Winter maintenance snow plowing/shoveling/salting.
Garnishment Collection Representative
Enterprise Recovery Systems
Oak Brook, IL
12.2010 - 04.2015
- Managed the collection of 200 default student loans per day for the Department of Education to initiate a voluntary restitution
- Initiated the set up for voluntary payment program to remove default status.
Production Support/Collection Supervisor
Von Ru Credit Corporation
Des Plaines, IL
06.2002 - 11.2010
- Supervised a staff of 22 part time dialer representatives and five full time representatives, monitoring the phone calls made by associates to ensure proper procedure was being carried out
- Prepared daily Excel reports containing a list of 200-300 accounts and distributed to collection group and assisted with the development of new hires.
Training Manager
Enterprise Recovery Systems
Oak Brook, IL
- Oversaw the training of 15-20 new hires per month conducting one-on-one assessments, identifying their strengths and weaknesses then offering recommendations for improvements.
Loan Processing Specialist Team Lead
Enterprise Recovery Systems
Oak Brook, IL
- Met monthly rehabilitation goal of $700,000 collections by contacting defaulted borrowers that have been placed on programs to improve their default status
- Conducted workshop classes that covered the benefits of the rehabilitation program for those customers who have defaulted.
Garnishment Collections Representative
Von Ru Credit Corporation
Des Plaines, IL
- Set up a voluntary payment program to remove default status
Education
Associates Degree in Business Management -
Triton College
River Grove, IL08-2025
Skills
- Collection and supervisory experience
- Customer service
- Online banking services
- Bill pay issue resolution
- Payment processing
- General assistance
- Product and service education
- Call quality
- Skip tracing
- Outbound and inbound calls
- Payment arrangements
- Contacting businesses for past due invoices
- Credit adjustments
- Street and alley maintenance
- Winter maintenance (snow plowing, shoveling, salting)
- Security guard duties
- Chief security responsibilities
- Emergency response
- Event security
- Garnishment collection
- Default student loan collection
- Voluntary restitution
- Training management
- Loan processing
- Workshop facilitation
- Production support
- Collection supervision
- CDL certification
- OSHA-Flagger training
- Microsoft Word, Excel, and PowerPoint proficiency
- Business management
Certification
- Department of Transportation - CDL Received
- OSHA-Flagger Training
- Operation Uplift Center, Maywood, IL
Timeline
Early Stage Collections Agent
Alliant Credit Union
11.2022 - Current
Member Service Consultant (MSC)
Alliant Credit Union
06.2021 - Current
Collection Specialist/ Accounts Receivable
D&A Services
11.2019 - 03.2020
Collection Specialist/ Accounts Receivable
UPS Global Business Services
03.2019 - 11.2021
Street Department/Public Works Laborer
Village of Bellwood
01.2018 - 12.2018
Security Guard
First Baptist Church
01.2015 - Current
Garnishment Collection Representative
Enterprise Recovery Systems
12.2010 - 04.2015
Production Support/Collection Supervisor
Von Ru Credit Corporation
06.2002 - 11.2010
Training Manager
Enterprise Recovery Systems
Loan Processing Specialist Team Lead
Enterprise Recovery Systems
Garnishment Collections Representative
Von Ru Credit Corporation
Associates Degree in Business Management -
Triton College
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