Ashley Garza
Starbucks
Dickinson,TX
10
years of professional experience
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Barista
5 Years 7 Months- Operated POS systems accurately, processed payments, and resolved transaction issues efficiently.
- Supported peak-period workflow by prioritizing orders and coordinating with team members.
- Built positive customer connections by addressing requests promptly and professionally.
Customer Service Representative
4 Years 7 Months- Managed high-volume phone and email support with consistent service quality and accurate documentation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Retail Sales Associate
6 Months- Greeted customers and provided product recommendations aligned with shopping needs.
- Processed sales transactions accurately using point-of-sale system.
- Resolved routine customer questions while supporting positive store experience.
Education
High School Diploma
Associate of Applied Science - Engineering Mechanics
Skills
Exceptional customer service
Active listening
Call center experience
Conflict resolution
Timeline
Barista
Starbucks
02.2022 - 09.2027Read More
Retail Sales Associate
Francesca's Boutique
08.2021 - 02.2022Read More
Customer Service Representative
LKQ Corporation Inc.
08.2017 - 03.2022Read More
Fresno High School
High School Diploma
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San Jacinto College
Associate of Applied Science from Engineering Mechanics
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