Ashley Garza Avila
Bombshells Restaurant And Bar
New Caney,TX
1
Language
8
years of professional experience
Dedicated server with a proven track record of delivering exceptional customer service. Skilled in multitasking, resolving complaints, and fostering team collaboration to enhance guest experiences.
Work History
Server
7 Months- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Managed food and beverage orders using POS system, ensuring accuracy and timely delivery.
- Collaborated with kitchen staff to streamline operations, improving order fulfillment efficiency.
- Oversaw inventory management processes, minimizing waste while ensuring stock availability for peak hours.
- Trained new servers on menu knowledge and service protocols, fostering team cohesion and performance.
- Implemented upselling techniques that increased average check size through strategic product recommendations.
- Monitored dining area for cleanliness and organization, contributing to a welcoming atmosphere for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints effectively, maintaining positive dining experiences and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Cashier & Stocker
11 Months- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash drawer and balanced end-of-shift reports consistently.
- Assisted in inventory management, restocking shelves to ensure product availability.
- Monitored store cleanliness and organization to improve shopping experience.
- Welcomed customers and helped determine their needs.
- Trained new team members on cash handling procedures and store policies.
Dental Receptionist
3 Years 4 Months- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Utilized dental practice management software to maintain accurate patient records and billing information.
- Assisted patients with insurance verification, ensuring clarity on coverage and payment responsibilities.
- Coordinated communication between dental staff and patients to facilitate smooth operations.
- Implemented process improvements that reduced patient wait times and improved overall satisfaction.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled confidential patient information in compliance with HIPAA regulations, maintaining data integrity and security.
- Developed streamlined procedures for managing incoming calls, increasing responsiveness to patient inquiries.
Fulfillment Associate
7 Months- Operated material handling equipment to ensure efficient product movement within fulfillment center.
- Inspected incoming shipments for quality and accuracy prior to stocking shelves.
- Coordinated with team members to optimize workflow and meet daily fulfillment goals.
- Maintained inventory accuracy through systematic tracking and reporting of stock levels.
- Monitored performance metrics to identify areas for operational enhancement and staff support.
- Collaborated with management to develop strategies for improving overall fulfillment operations.
Education
High School Diploma
Skills
Cash handler
Server training
POS operation
Customer service
Willing to learn
Attention to detail
Team leadership
Customer assistance
Work ethic and integrity
Teamwork and collaboration
Languages
Spanish
Timeline
Server
Bombshells Restaurant And Bar
02.2025 - 09.2025Read More
Cashier & Stocker
Family Dollar
04.2024 - 03.2025Read More
Dental Receptionist
Dr. Vidal & Associates
05.2018 - 09.2021Read More
Fulfillment Associate
Amazon Fulfillment Center
09.2017 - 04.2018Read More
Crosby High School
High School Diploma
Read More