Ashley Gaskov
Wellington,WGN
Summary
Positive and friendly worker with 3+ years of customer service experience. People skills and ability to work in a fast paced work environment while keeping a good attitude.
Overview
5
5
years of professional experience
Work History
Barista/Baker
Midnight Sun Cafe
Anchorage, AK
01.2024 - 07.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barista
Mt. Hutt Ski Field
Methven, New Zealand
06.2023 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Barista
Coffix
03.2023 - 06.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
Server
St. Johns Bar And Eatery
12.2022 - 02.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Barista/Baker
Midnightsun Cafe
Anchorage, AK
06.2022 - 11.2022
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
Waitress
Organic Oasis
08.2019 - 03.2022
- Resolved customer concerns with friendly and knowledgeable service.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Implemented sanitary food handling, holding and service protocols.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed final preparations of dishes and quickly delivered items to customers.
Shift Lead
Wild Scoops
07.2019 - 09.2021
- Delegated tasks to employees and monitored activities and task completion.
- Completed opening and closing duties to facilitate business operations.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Managed POS register to complete customer transactions.
Education
High School Diploma -
South Anchorage High School
Anchorage, AK05.2021
Skills
- Operations monitoring
- Regulatory compliance
- Loss prevention
- Guest service
- Issue and conflict resolution
- Working collaboratively
- Communication
Timeline
Barista/Baker
Midnight Sun Cafe
01.2024 - 07.2024
Barista
Mt. Hutt Ski Field
06.2023 - 09.2023
Barista
Coffix
03.2023 - 06.2023
Server
St. Johns Bar And Eatery
12.2022 - 02.2023
Barista/Baker
Midnightsun Cafe
06.2022 - 11.2022
Waitress
Organic Oasis
08.2019 - 03.2022
Shift Lead
Wild Scoops
07.2019 - 09.2021
High School Diploma -
South Anchorage High School