Ashley Gastelum
Goodyear,AZ
Summary
Dynamic and results-oriented professional with a proven track record at Target, adept in safe balancing and staff management. Excels in data entry proficiency and customer service, significantly enhancing operational efficiency and client satisfaction. Skilled in strategic planning and attention to detail, consistently achieving and surpassing company goals.
Overview
14
14
years of professional experience
Work History
Cash Office Associate
Target
Goodyear, AZ
10.2021 - 10.2024
- Resolved discrepancies between physical count of cash and register balance.
- Coordinated the supply of currency for cash registers to ensure adequate change is available.
- Conducted regular audits of cash handling procedures to ensure compliance with company policies.
- Implemented loss prevention strategies to minimize discrepancies and fraud.
- Trained new staff on cash handling procedures and cash register operations.
- Provided customer service, handling inquiries and resolving issues related to transactions.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Answered customer calls, addressed questions, and forwarded to the right departments or managers when needed.
- Implemented new cash office procedures to increase accuracy and timeliness
Server
Red Robin
Chandler, AZ
05.2013 - 05.2020
- Provided customers with friendly customer service.
- Maintained accurate records of deliveries including delivery times, dates and addresses.
- Delivered goods to specified destinations in a timely manner.
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
- Performed opening and closing duties as assigned by management.
- Provided training support for new hires within the hospitality team.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Addressed and resolved guest concerns promptly to ensure satisfaction.
Party Hostess/ Shift Supervisor
Skateland
Chandler, AZ
07.2010 - 05.2012
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance.
- Followed local regulations for events and obtained necessary permits.
- Engaged with children to maintain safety and interest in activities during parties.
- Performed calculations to ensure accuracy of all salary payments.
- Processed new employee paperwork and entered information into payroll system.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Education
Certificate - Forensic Science
Mesa Community College
Mesa, AZ05-2018
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Phoenix, AZ12-2015
Skills
- Safe balancing
- Data entry proficiency
- Opening and closing procedures
- Sales support
- Paperwork coordination
- Office equipment usage
- Staff management
- Documentation skills
- Customer service
- Attention to detail
- Strategic planning
- Time management proficiency
Languages
Spanish
Native/ Bilingual
Affiliations
- Plays guitar for leisure
- Films content for Youtube and balances social media accounts
Timeline
Cash Office Associate
Target
10.2021 - 10.2024
Server
Red Robin
05.2013 - 05.2020
Party Hostess/ Shift Supervisor
Skateland
07.2010 - 05.2012
Certificate - Forensic Science
Mesa Community College
Bachelor of Science - Criminology And Criminal Justice
Arizona State University