Ashley Gaughan
Moorhead,MN
Summary
Friendly and reliable customer service professional with 10+ of experience in fast-paced food and beverage environments. Passionate about creating memorable experiences and fostering a welcoming environment for customers. Eager to bring energy, adaptability, and a love for coffee to the Starbucks team.
Overview
17
17
years of professional experience
Work History
Reporter
West Point News
West Point, NE
10.2020 - 09.2024
- Reported on West Point-specific news and events, crafting weekly stories and photos for publication.
- Proofread and edit content to ensure accuracy and quality.
- Regularly attend and cover City Council, Chamber, Optimist, and community meetings.
- Serve as media representative for the West Point Chamber of Commerce Board.
- Active member of the Optimist Club and Beemer Community Club, fostering community connections.
- Skilled in networking to strengthen ties between the newspaper and local population.
- Experience with Photoshop for content layout and design.
Server
Salut Bar American
St. Paul, MN
05.2016 - 09.2020
- Served French cuisine in a unique, upbeat, high-traffic environment.
- Created a warm and memorable dining experience for guests.
- Maintained food and beverage knowledge.
- Demonstrated exemplary hospitality skills.
- Attended trainings on beer, wine, and spirits to gain additional product knowledge.
Tiger Oak Media
11.2015 - 05.2017
- Wrote regular feature and department assignments for four community lifestyle magazines in the Twin Cities (Maple Grove, Plymouth, White Bear Lake).
- Conducted in-person and phone interviews, managed multiple deadlines, and maintained communication with editors.
- Excellent communication skills, both verbal and written.
New Horizon Academy
08.2014 - 11.2015
Toddler Teacher
August 2014- November 2015
August 2014- November 2015
- Created a nurturing classroom environment. Taught early childhood skills. Incorporated learning with colors, art, music, letters and language and more. Developed monthly lesson plans and designed classroom themes while collaborating and meeting educational goals with co-teachers.
Barista
Starbucks
Moorhead, MN
12.2013 - 05.2014
- Demonstrated ability to handle a fast-paced, high-energy environment during peak hours.
- Genuine enthusiasm for the Starbucks brand and coffee culture.
- Created a great experience for guests by delivering outstanding product knowledge and customer service.
- Collaborated and coordinated with fellow team members to ensure smooth operations.
- Commitment to creating moments of connection with customers.
Server, Bartender, Front of House Trainer
Ruby Tuesday
Fargo, ND
08.2007 - 01.2014
- Delivered food and beverage orders promptly, consistently, and accurately.
- Engaged effectively with guests to ensure an enjoyable dining experience.
- Maintained thorough knowledge of all menu items and new features.
Server
TGI Fridays
Fargo, ND
06.2008 - 12.2009
- Experience working in fast-paced, team-oriented environments.
- Capable of handling multiple orders and tasks simultaneously
- Knowledge of menu items, alcoholic beverages, cocktails, and beer.
- Ability to promote menu items and upsell food/drink specials.
- Accuracy in taking and delivering orders.
Education
Bachelor of Science - Communication Arts And Literature Education
Minnesota State University Moorhead
Moorhead, MNSkills
- Self-Motivated
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
- Attention to detail
Accomplishments
CERTIFICATIONS & AWARDS
- GPA: 3.5, Cum Laude
Study Abroad | Wycliffe Hall, Oxford University | Spring 2012
Timeline
Reporter
West Point News
10.2020 - 09.2024
Server
Salut Bar American
05.2016 - 09.2020
Tiger Oak Media
11.2015 - 05.2017
New Horizon Academy
08.2014 - 11.2015
Barista
Starbucks
12.2013 - 05.2014
Server
TGI Fridays
06.2008 - 12.2009
Server, Bartender, Front of House Trainer
Ruby Tuesday
08.2007 - 01.2014
Bachelor of Science - Communication Arts And Literature Education
Minnesota State University Moorhead