Ashley Gavin
Clinical Manager
Fort Campbell North,TN
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, business marketing, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Clinical Nursing Supervisor
Caperton Cosmetic
El Paso, TX
02.2019 - 03.2020
- Reviewed charts weekly to complete quality control checks.
- Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery.
- Interacted effectively with department managers to promptly correct problems and improve services.
- Documented all aspects of care following facility and Medicare standards, creating accurate patient records of all interactions and interventions to sustain continuity of care.
- Oversaw training, staffing and education of all nurses and clinical staff.
- Sought opportunities to improve patient care, outcomes and nursing staff performance.
- Curated and segmented editorial content to increase engagement and channel growth.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen patient relationships.
Clinical Manager
Quality Primary, LLC
Fort Walton Beach, FL
07.2016 - 02.2019
- Provide ongoing case management to all patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Reviewed operational policies and recommended solutions and change to medical director.
- Handled job duties for staff members which were unavailable or out of office.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Facilitate hiring of qualified clinical personnel by interview applicants and making recommendations for employment.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
- Implement new policies and educate staff on changes.
- Increased patient engagement through social media.
- Analyzed and reported social media and online marketing campaign results.
Registered Nurse, Medical-Surgical Unit
Medical Center Enterprise
Enterprise, AL
05.2013 - 01.2016
- Relieved external units such as outpatient IV therapy, pre- and post-operatives, PACU and recovery, dialysis, labor, delivery, recovery and postpartum with skilled nursing services.
- Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Managed care for post-operative patients from initial recovery through discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
Education
Bachelor of Science - Nursing
06.2010 - 05.2014
Skills
Care Planning and Management
Unit Administration
Goal planning
Marketing analytics
Strategic Planning
Timeline
Clinical Nursing Supervisor - Caperton Cosmetic
02.2019 - 03.2020
Clinical Manager - Quality Primary, LLC
07.2016 - 02.2019
Registered Nurse, Medical-Surgical Unit - Medical Center Enterprise
05.2013 - 01.2016
Troy University - Bachelor of Science, Nursing
06.2010 - 05.2014