Ashley Gavin

Work History

Caperton Cosmetic

El Paso, TX

02.2019 - 03.2020

Reviewed charts weekly to complete quality control checks.
Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery.
Interacted effectively with department managers to promptly correct problems and improve services.
Documented all aspects of care following facility and Medicare standards, creating accurate patient records of all interactions and interventions to sustain continuity of care.
Oversaw training, staffing and education of all nurses and clinical staff.
Sought opportunities to improve patient care, outcomes and nursing staff performance.
Curated and segmented editorial content to increase engagement and channel growth.
Developed marketing content such as blogs, promotional materials and advertisements for social media.
Monitored online presence of company's brand to engage with users and strengthen patient relationships.

Quality Primary, LLC

Fort Walton Beach, FL

07.2016 - 02.2019

Provide ongoing case management to all patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Reviewed operational policies and recommended solutions and change to medical director.
Handled job duties for staff members which were unavailable or out of office.
Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
Facilitate hiring of qualified clinical personnel by interview applicants and making recommendations for employment.
Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
Implement new policies and educate staff on changes.
Increased patient engagement through social media.
Analyzed and reported social media and online marketing campaign results.

Medical Center Enterprise

Enterprise, AL

05.2013 - 01.2016

Relieved external units such as outpatient IV therapy, pre- and post-operatives, PACU and recovery, dialysis, labor, delivery, recovery and postpartum with skilled nursing services.
Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Managed care for post-operative patients from initial recovery through discharge.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.