Ashley Gay

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
• Managed daily store operations to ensure optimal customer service and employee productivity.
• Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
• Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
• Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
• Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
• Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
• Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
• Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
• Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
• Communicated issues and challenges to corporate leadership, providing possible solutions.
• Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
• Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
• Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
• Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
• Played an integral role in driving store sales by providing exceptional customer service and resolving issues swiftly.
• Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
• Implemented theft prevention policies to minimize potential stock loss.
• Managed workload and task demand between corporate guidelines and staff abilities.

Managed store operations including opening and closing tasks.

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Established clear performance expectations for staff members which led to increased accountability.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
• Led a team of professionals to consistently achieve or exceed performance targets.
• Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
• Implemented quality control measures that resulted in improved products or services within the department offerings.
• Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
• Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
• Championed customer-first approach, significantly enhancing customer experience and loyalty.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Educated employees on register use, merchandising, and customer service.
• Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
• Assisted customers by answering questions and fulfilling requests.
• Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
• Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
• Taught employees fundamentals of register use, merchandise scanning and customer service.
• Led cashiers and associates in providing thoughtful customer service.
• Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
• Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
• Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
• Processed both cash and card purchases and returns.
• Resolved escalated customer disputes with special actions such as discounts.
• Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
• Facilitated and logged store opening, closing, and shift changes.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.