Ashley Lynch
Berryville,AR
Summary
Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.
Overview
12
12
years of professional experience
2005
2005
years of post-secondary education
Work History
Front Desk Agent
Basin Park Hotel
Eureka Springs, AR
04.2022 - Current
- Welcomed guests with a friendly demeanor and provided check-in assistance.
- Coordinated room assignments and managed reservation systems efficiently.
- Assisted guests with inquiries, complaints, and special requests promptly.
- Maintained front desk appearance and organized hotel brochures and information.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Processed payments and handled billing inquiries accurately at the front desk.
- Answered phones, responded to inquiries, and took messages.
- Trained new front desk staff on procedures and customer service standards.
Housekeeping
Cresent Hotel & Spa
Euerka Springs, USA
03.2021 - 03.2021
- I clean on average nine rooms a day, preparing the rooms for new guests to stay in.
- Performed light housekeeping tasks including laundry, dusting and vacuuming.
- Performed housekeeping duties such as changing linens, vacuuming, dusting, laundry.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Adhered to company policies and procedures regarding safety regulations and housekeeping standards.
- Worked closely with housekeeping staff to ensure timely room cleaning and turnarounds.
Sales
Express Liquor
Harrison, USA
07.2019 - 03.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Cart Attendant
Cash Savers 870
Harrison, USA
07.2018 - 11.2020
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
Lead
Tyson Foods
Green Forest, USA
12.2017 - 11.2018
- Delegated daily tasks to team members to optimize group productivity.
Store Manager
Fred's Discount Store
Holiday Island, USA
07.2014 - 11.2017
- I made schedules every week for at least ten employees.
- I unloaded and processed freight in one day.
- I directed employees in what they should do for the day to increase sales and productivity in the work place.
- I did monthly walk throughs with my district manager to insure my store was looking good and sales were right for the month.
- I also on many instances went to struggling Fred's Stores and helped new Store Managers clean up their stores.
- I did weekly inventory orders or merchandise.
Education
GED -
North Arkansas College
Harrison, ARSkills
My skills would be that I'm out going and learn and catch on quickly
Timeline
Front Desk Agent
Basin Park Hotel
04.2022 - Current
Housekeeping
Cresent Hotel & Spa
03.2021 - 03.2021
Sales
Express Liquor
07.2019 - 03.2021
Cart Attendant
Cash Savers 870
07.2018 - 11.2020
Lead
Tyson Foods
12.2017 - 11.2018
Store Manager
Fred's Discount Store
07.2014 - 11.2017
GED -
North Arkansas College