Ashley Gilbert
Detroit
Summary
Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety.
Committed to delivering compassionate customer support and needs. Proven ability to collaborate effectively with staff and adapt to dynamic environments. Reliable team player focused on achieving optimal patient and team outcomes through passion.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
Allegria Village
Detroit, MI
03.2026 - Current
- Acquired hands-on experience and practical knowledge when handling patient care
- Perform and develop proper sanitation techniques
- Perform vital signs and other assessments
- Perform perineal, physical, daily living activities, etc on residents
- Strengthened communication skills when interacting with residents, staff, etc
- Great time management skills
Sales Associate
DSW Shoe Warehouse
Canton, MI
09.2023 - 04.2024
- Trained and mentored new sales associates on product knowledge and customer service techniques.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Assisted in visual merchandising to enhance product presentation and drive sales engagement.
- Collaborated with team members to achieve store sales goals through effective communication and teamwork.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Babysitter
Family-oriented
Westland, MI
03.2018 - 06.2023
- Supervised and cared for children ranging from infant to toddlers, ensuring a safe and engaging environment
- Organized activities to promote physical health and education
- Meal prepped and cooked food
Education
Pre-Nursing
Wayne State University
Detroit, MI05.2026
High School Diploma - undefined
John Glenn High School
Westland, MI05.2024
Skills
- Languages: English, Spanish
- Frameworks: Provide person-centered care within professional and ethical healthcare frameworks, follow established care guidelines to assist residents with activities of daily living
- Clinical Skills: Vital signs, mobility assistance, patient care, patient hygiene, meal support, confidentiality(HIPPA)
- Money handling
- Ability to work in high-stress environments
- Support team members in resolving issues to enhance customer satisfaction
- Facilitate communication between customers, residents, staff, and management to promote efficient service
Certification
Certified Nursing Assistant: MI09062025062370
Timeline
CNA
Allegria Village
03.2026 - Current
Sales Associate
DSW Shoe Warehouse
09.2023 - 04.2024
Babysitter
Family-oriented
03.2018 - 06.2023
Pre-Nursing
Wayne State University
High School Diploma - undefined
John Glenn High School