Jose Lopez
Ontario,CA
Summary
Led initiatives in fast-paced customer-focused environments, driving effective communication and collaboration among teams.,Managed cross-departmental priorities while upholding high standards for service and operational efficiency.,Oversaw customer service operations with direct involvement in food service, tax coordination, and delivery logistics.,Utilized bilingual skills in English and Spanish to enhance customer interactions and foster a reliable work environment.
Overview
6
6
years of professional experience
Work History
Independent Delivery Driver
DoorDash, Uber, Grubhub
CA
09.2020 - Current
- Managed independent delivery operations for multiple platforms while maintaining high standards of accuracy, efficiency, and customer service.
- Tracked expenses, mileage, and earnings to evaluate profitability and support financial accountability.
- Communicated proactively with customers regarding delays, substitutions, or order issues to ensure satisfaction.
- Navigated high-traffic areas safely while meeting delivery deadlines and maintaining a strong service record.
- Demonstrated time management, problem-solving, and adaptability in a fast-paced, self-directed work environment.
Tax Expert
TurboTax
Ontario, CA
01.2026 - 04.2026
- Reviewed and analyzed tax documents to ensure compliance with federal and state regulations.
- Assisted clients in resolving tax-related inquiries, providing accurate information and support.
- Developed training materials for junior staff to enhance understanding of tax preparation processes.
- Streamlined filing procedures to improve efficiency and reduce processing times for client returns.
- Coordinated with cross-functional teams to address client needs, ensuring comprehensive service delivery throughout the tax season.
- Maintained thorough and current understanding of applicable tax laws.
- Reviewed financial statements for accuracy and integrity.
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
- Resolved tax disputes by effectively communicating with IRS representatives on behalf of clients.
- Prepared accurate and timely federal, state, and local income tax returns for individuals, businesses, and non-profit organizations.
- Advised clients on best practices for managing their finances to minimize future tax liabilities while maximizing deductions and credits available to them.
- Enhanced client satisfaction by providing thorough tax analysis and recommendations.
- Streamlined tax preparation processes for increased efficiency and accuracy.
Back of House Team Member
Chick Fil A
Walnut, CA
05.2025 - 01.2026
- Supported high-volume kitchen operations by maintaining food safety standards, quality control, and efficient workflow.
- Collaborated with front-of-house teams to ensure accurate order fulfillment and timely service during peak business hours.
- Trained new team members on operational procedures, safety protocols, and performance expectations.
- Maintained organized, sanitary work areas in compliance with health and workplace safety regulations.
- Contributed to process improvements that increased team efficiency, consistency, and overall service performance.
Tax Coordinator
Tax Relief Advocates
Irvine, CA
11.2023 - 03.2025
- Provided professional client support by clearly explaining complex tax information and promptly addressing inquiries.
- Coordinated and prioritized multiple cases to ensure timely project completion and regulatory compliance.
- Assisted clients with audit preparation, documentation review, and strategic planning to reduce tax liabilities.
- Improved operational efficiency by standardizing tax processes and supporting team training initiatives.
- Collaborated with cross-functional teams while staying current on tax regulations and industry best practices.
Education
Bachelor's Degree - Music & Arts
Full Sail University
Winter Park, FL10.2027
High School - undefined
Gorman Learning Centers
Redlands, CA05.2019
Skills
- Certifications: Food Handler's License
- Languages: English, Spanish
- Other: Customer Service, Professional Communication, Bilingual Communication (English & Spanish), Conflict Resolution, Time Management, Task Prioritization, Multitasking, Team Collaboration, Cross-Department Coordination, Leadership & Training, Problem Solving, Decision Making, Attention to Detail, Organizational Skills, Process Improvement, Adaptability & Flexibility, Fast-Paced Environment Operations, Client Relationship Management, Compliance & Regulatory Awareness, Documentation Review, Data Tracking & Record Keeping, Financial Tracking & Expense Management, Logistics & Route Optimization, Workplace Safety, Food Safety & Sanitation, Kitchen Operations, Reliability & Professionalism
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
Languages
Spanish
Native or Bilingual
Timeline
Tax Expert
TurboTax
01.2026 - 04.2026
Back of House Team Member
Chick Fil A
05.2025 - 01.2026
Tax Coordinator
Tax Relief Advocates
11.2023 - 03.2025
Independent Delivery Driver
DoorDash, Uber, Grubhub
09.2020 - Current
High School - undefined
Gorman Learning Centers
Bachelor's Degree - Music & Arts
Full Sail University