Open To Work
Steven Howard
Howell
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
13
13
years of professional experience
1992
1992
years of post-secondary education
1
1
Certification
Work History
Independent delivery driver
DoorDash
Howell
02.2023 - Current
- Delivered food orders efficiently to customers across designated areas.
- Navigated routes using GPS to ensure timely deliveries and customer satisfaction.
- Communicated with customers regarding order status and delivery specifics.
- Collaborated with restaurants to confirm order accuracy before pickup.
- Adapted to changing traffic conditions to minimize delays in delivery times.
- Followed safety protocols while handling food items during transport.
- Assisted in training new drivers on delivery procedures and best practices.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Reported delays and accidents to stations using telephones or two-way radios.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Conducted emergency vehicle repairs to restore safety and dependability.
Truck Driver
Murphy Trucking
Mount Pleasant
02.2013 - 10.2023
- Operated various truck models for safe and timely deliveries.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Managed delivery schedules while adhering to local traffic regulations.
- Loaded and unloaded cargo, securing items for safe transport.
- Communicated with dispatch to report issues or delays during routes.
- Maintained accurate logs of driving hours and vehicle maintenance records.
- Assisted in training new drivers on operational procedures and safety protocols.
- Collaborated with warehouse staff to streamline loading processes and improve efficiency.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Managed personal driving time according to Hours of Service regulations.
- Verified load against shipping papers to ensure accuracy of shipment.
- Hooked and unhooked trailers from tractor and converter dollies.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Reported all accidents or violations to management immediately upon occurrence.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Obtained signatures needed to complete and process paperwork.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Followed regular schedule of pickups for individual customers and groups.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Processed shipment documents neatly and efficiently for each load.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Performed regular inspections and completed vehicle repairs.
- Reacted decisively and quickly to protect spoilage.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
Education
Antigo High School
Antigo, WISkills
- Route navigation
- GPS proficiency
- Vehicle loading
- Delivery verification
- Food safety standards
- Customer relationship management
- Time management
- Safety compliance
- Problem solving
- Effective communication
- Attention to detail
- Recordkeeping accuracy
- Team collaboration
- Documentation and reporting
- Shipping and packaging
- Delivery scheduling
- Vehicle cleaning and maintenance
- Cash transaction handling
- Clean MVR
- Refrigerated trailers
- Valid Driver's license
- Exceptional written and verbal communication skills
- Skilled forklift operator
- Complex Problem-solving
- Local delivery
- OTR driving
- FLUENT IN English
Certification
Class C chauffeur's license
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$30/hr - $1000/hrTimeline
Independent delivery driver
DoorDash
02.2023 - Current
Truck Driver
Murphy Trucking
02.2013 - 10.2023
Antigo High School