Ashley Henderson-Scott
Norfolk,VA
Summary
Experienced Delivery Driver skilled in route optimization and GPS utilization. Maintains vehicle standards while ensuring timely and safe transport of goods. Delivers exceptional customer service through effective communication and relationship management, contributing to operational efficiency and high customer satisfaction.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Independent Delivery Driver
DoorDash
Norfolk, Virginia
01.2024 - Current
- Delivered food orders promptly to customers using company app.
- Navigated efficiently through various routes to optimize delivery times.
- Utilized GPS technology to enhance route planning and delivery efficiency.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Maintained vehicle cleanliness and ensured safe operation during deliveries.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Received daily delivery instructions and route assignments from dispatch.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Communicated effectively with customers regarding delivery status and updates.
- Handled customer inquiries and resolved issues with professionalism and care.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Provided feedback on delivery processes to improve overall service quality.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Managed merchandise according to product handling standards. in accordance with product handling standards.
Education
Associate of Applied Science - Administrative Medical
Penn Foster Career School
Scranton, PA10-2022
Skills
- Route navigation
- Route optimization
- GPS utilization
- Delivery verification
- Basic vehicle checks
- Safety compliance
- Time management
- Customer engagement
Certification
- Hippa Certification
- Bloodborne Pathogens
Timeline
Independent Delivery Driver
DoorDash
01.2024 - Current
Associate of Applied Science - Administrative Medical
Penn Foster Career School